Reviews of NetBenefits

By: Fidelity Investments App

List of user reviews and ratings for NetBenefits

Total ratings

4.60 (Rating count: 28,922)

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Review summary

Users broadly praise NetBenefits for ease of use, speed, and account consolidation on mobile, approaching desktop capabilities. The chorus of complaints centers on poor in-app navigation with web-form reliance, frequent login problems, limited mobile functionality that often needs a computer, and sporadic stability issues after updates.

Pros

Easy to use and intuitive navigation.
Very fast and efficient; quicker than the desktop/online app.
Consolidates multiple accounts/investments in one view.
Nearly desktop-level functionality on mobile (about 99% of desktop tasks).

Cons

In-app navigation is clunky and relies on web forms for most actions.
Frequent login/account access problems (account lockouts and ongoing login issues).
Limited mobile functionality; many actions require a computer or web portal; some tasks (e.g., 401k rollover uploads) are blocked.
Stability issues after updates; app may not open or crashes (QC concerns).

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User Reviews

Recent rating average: 3.00

All time rating average: 4.60

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35% (42)

Date	Author	Comment
2026-08-16	hi*****	App won’t load past the sign in. Gives a message about an error to try again later but won’t every work
App won’t load past the sign in. Gives a message about an error to try again later but won’t every work
2026-08-10	Ru*****	cant update from app store
cant update from app store
2026-08-10	Kj*****	Solid 401k management app, easy to use and very informative.
Solid 401k management app, easy to use and very informative.
2026-08-10	Li*****	Can’t go wrong with with this app .the has a really nice layout of everything that makes it simple for everyone that’s what I like the most about the app 🔥
Can’t go wrong with with this app .the has a really nice layout of everything that makes it simple for everyone that’s what I like the most about the app 🔥
2026-08-09	do*****	The app is very user-friendly. It’s very simple and gets the job done
The app is very user-friendly. It’s very simple and gets the job done
2026-08-08	Wi*****	I love the service. They are always willingly to help and understand your needs! I love them
I love the service. They are always willingly to help and understand your needs! I love them
2026-08-07	Ri*****	Easy to operator in maneuver Great for checking what’s happening with my 401(k)?
Easy to operator in maneuver Great for checking what’s happening with my 401(k)?
2026-08-07	Mo*****	Super cool. Just signed up because my company put Fidelity in control of my 401k and I can’t open the app. Just “signs me in” and gives me a black screen with a blank green bar. Neat
Super cool. Just signed up because my company put Fidelity in control of my 401k and I can’t open the app. Just “signs me in” and gives me a black screen with a blank green bar. Neat
2026-08-07	J…*****	Those without ios17 can’t use the app!!
Those without ios17 can’t use the app!!
2026-08-06	cn*****	The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying
The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying