Reviews of eSewa

By: ESEWA LTD.

List of user reviews and ratings for eSewa

Total ratings

3.00 (Rating count: 450)

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Review summary

User reviews show a pattern of critical issues: poor, slow customer support; frequent app reliability problems such as crashes or failure to open; delays or failures in money transfers and payments; lengthy verification and document-upload hurdles; and concerns about location data requirements. A few users mention limited positives like bank linking or being Nepal's first online payment platform, but negative experiences dominate.

Pros

Cons

Poor customer support: tickets often stay pending and responses are slow or unhelpful.
Frequent app reliability issues: crashes, not opening, or generic errors.
Money transfers and payments frequently delayed or fail.
Long verification process and document-upload hurdles that block onboarding.
Location access requirements for payments and related privacy concerns.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.00

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8% (37)

Date	Author	Comment
2026-05-05	Ma*****	You can’t chat with anyone whether its in esewa app in facebook in instagram they don’t care anything such as us-less customer service telling to create ticket every single time but when you try to create it says you have more than one ticket come on suckers
You can’t chat with anyone whether its in esewa app in facebook in instagram they don’t care anything such as us-less customer service telling to create ticket every single time but when you try to create it says you have more than one ticket come on suckers
2026-04-18	Va*****	Open
Open
2026-03-17	su*****	What even is this app! If you are going to error out for everything, atleast have better error messages. Everything results in generic “error” or “ invalid” request. Barely works ever! Chee
What even is this app! If you are going to error out for everything, atleast have better error messages. Everything results in generic “error” or “ invalid” request. Barely works ever! Chee