Meijer Credit Union

I have been with MCU for many years. I was happy and felt like MCU appreciated their customers. It seemed like no matter the day or night, I could contact them and get my concerns addressed. Not sure what changed, but for the last 5 years, their customer service has dropped tremendously. Here's just one of many examples: It's 2 pm and I just called to ask a question about my escrow. There was no greeting saying you've reached MCU, no prompts, just right into hold music. I wondered if I had called the right number. So, after waiting on a forced hold for over 5 minutes, I finally was greeted and knew I had indeed contacted MCU. Then I was told the mortgage department leaves at noon and no one else in the bank could help me. It seems like a far cry from 5 years ago. If you like guessing what’s going on with your banking then MCU is your bank.

Usually I am able to unlock and lock my card thru the app. Suddenly without notice that feature is no longer available. I am on the road with a locked card, no cash!!!! Called the rep said it was now unlocked, yet purchase gets declined. Now they are closed! This is the worst!

Everything else works except Face ID