Reviews of Dover Federal Credit Union

By: Dover Federal Credit Union (INC) App

List of user reviews and ratings for Dover Federal Credit Union

Total ratings

4.70 (Rating count: 1,098)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the Dover Federal Credit Union app convenient for on‑the‑go transfers and information, with biometric login and helpful customer service as positives. However, multiple reviews highlight recurring login problems after updates (including Face ID/Touch ID), unreliable mobile deposits, and disruptions during maintenance. The latest update is criticized for removing features and causing balance/transaction delays. Overall, the app is useful when functioning, but reliability and consistency are major concerns that warrant QA, better maintenance timing, and feature parity with prior versions.

Pros

Convenient for transfers and viewing account information on the go.
Biometric login options (Face ID / Touch ID) for quick access.
Friendly, responsive customer service that takes ownership and resolves issues.
Updated UI is streamlined and modern.

Cons

Frequent login failures after updates, including biometrics not functioning and forced re-login.
Mobile check/deposit features are unreliable or slow with processing delays.
Maintenance windows cause login issues and validation problems, disrupting use of the app.
Update removed or hid features, decreasing functionality (e.g., cannot see pending deposits or next payment date).
Balances and transaction processing can be inaccurate or delayed, increasing risk of overdrafts.

Upgrade to see all 40 reviews

User Reviews

Recent rating average: 1.50

All time rating average: 4.70

Upgrade to see all 40 reviews

45% (18)

Date	Author	Comment
2025-11-18	Up*****	I’m unable to log in to the app today
I’m unable to log in to the app today
2024-10-06	Aw*****	I use Face ID for my banking to quickly get in and out and it glitched and everything kicked me out. Went back in and now Face ID is gone and now I can’t quick check my bank info. Tried deleting the app and logging back in but to no avail. Update is misleading
I use Face ID for my banking to quickly get in and out and it glitched and everything kicked me out. Went back in and now Face ID is gone and now I can’t quick check my bank info. Tried deleting the app and logging back in but to no avail. Update is misleading
2024-06-27	m0*****	New update is not working not able to login through the mobile app or the website.
New update is not working not able to login through the mobile app or the website.
2024-06-25	Lo*****	Was forced to download the newest app for the bank. First time using it and already do not like it. Why waste the money making it all fancy. A plane generic app like before would have been better
Was forced to download the newest app for the bank. First time using it and already do not like it. Why waste the money making it all fancy. A plane generic app like before would have been better
2024-06-17	Co*****	Don’t even bother using the mobile deposit, the process takes days on end because apparently the processing department has to approve everything and they take their sweet time in doing so.
Don’t even bother using the mobile deposit, the process takes days on end because apparently the processing department has to approve everything and they take their sweet time in doing so.
2022-06-27	Ai*****	Yes indeed,if only every financial institution was as reliable and accurate as Dover Federal Credit Union! I’ve been a member since the 1980s when I was an Airman stationed at Dover Air Force Base. The great folks at DFCU that just get it right constantly are to credit for the superb overall rating of this institution. I can say exactly the same about the civilian workforce at DAFB that sent me off to a 20 year career while my finances were meticulously managed by DFCU. Thank You Dover!
Yes indeed,if only every financial institution was as reliable and accurate as Dover Federal Credit Union! I’ve been a member since the 1980s when I was an Airman stationed at Dover Air Force Base. The great folks at DFCU that just get it right constantly are to credit for the superb overall rating of this institution. I can say exactly the same about the civilian workforce at DAFB that sent me off to a 20 year career while my finances were meticulously managed by DFCU. Thank You Dover!
2021-07-24	rl*****	Worst bank possible impossible to make a truck payment have a 2021 ram and it’s like jumping threw hoops to pay my payment cause the app and website make you use a external site that’s hard to understand or find at times then they charge you a convenience fee what’s convenient about taking an hour to pay a bill horrible will refinance soon
Worst bank possible impossible to make a truck payment have a 2021 ram and it’s like jumping threw hoops to pay my payment cause the app and website make you use a external site that’s hard to understand or find at times then they charge you a convenience fee what’s convenient about taking an hour to pay a bill horrible will refinance soon
2021-07-17	Mj*****	No way to know when branches will open for normal banking. There are no updates to normal banking procedures. No way to know what is going on with the leadership of this bank.
No way to know when branches will open for normal banking. There are no updates to normal banking procedures. No way to know what is going on with the leadership of this bank.
2020-03-27	wo*****	Have been trying to deposit a check since last week. App won’t work. Went to App Store, still wouldn’t work. Had trouble before this virus hit & went to bank in person. Was told everything was in working order. Have called bank, tried Wednesday to deposit at 2 different banks before 7 pm, both closed, got in line today, don’t want to use a tank of gas. Next step will be to find a new credit union in the area
Have been trying to deposit a check since last week. App won’t work. Went to App Store, still wouldn’t work. Had trouble before this virus hit & went to bank in person. Was told everything was in working order. Have called bank, tried Wednesday to deposit at 2 different banks before 7 pm, both closed, got in line today, don’t want to use a tank of gas. Next step will be to find a new credit union in the area
2020-02-13	lo*****	I don't like to new app at all, can’t use my old password and can’t see my pending deposits which i loved to see days before my payday .. I’m thinking about switching to Del One!!!
I don't like to new app at all, can’t use my old password and can’t see my pending deposits which i loved to see days before my payday .. I’m thinking about switching to Del One!!!