Reviews of HonView Touch

By: Honeywell International, Inc. App

List of user reviews and ratings for HonView Touch

Total ratings

1.60 (Rating count: 151)

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Review summary

Most reviews condemn HonView Touch as outdated and unreliable. Repeated issues include a confusing UI, frequent crashes and playback failures, inconsistent iOS updates (especially with iOS 14) and playback/time issues, unreliable notifications, and poor support. A few users note it once served as a basic remote-viewer, but the overall sentiment is negative and many recommend alternative apps.

Pros

Cons

Non-user-friendly, cluttered and hard to navigate UI.
Frequent crashes and unstable playback/recording; the app becomes nonfunctional.
Poor and inconsistent updates; not kept up with iOS changes (notably iOS 14) and playback/time search issues.
Notifications are unreliable or cannot be customized (all-or-nothing behavior).
Weak support and guidance from the vendor; customers sometimes advised to involve a security professional; slow or unhelpful responses.

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User Reviews

Recent rating average: 1.40

All time rating average: 1.60

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90% (45)

Date	Author	Comment
2025-01-10	iG*****	My building has used this App for over 10 years and it works like a chanp. I am wondering wherher there is an update for latest iOS with few improvements?
My building has used this App for over 10 years and it works like a chanp. I am wondering wherher there is an update for latest iOS with few improvements?
2023-11-15	wi*****	This app isn’t user friendly. It’s awful! I’m in a 1 year of 2 year contract. Do not get.
This app isn’t user friendly. It’s awful! I’m in a 1 year of 2 year contract. Do not get.
2023-01-25	Ja*****	We recently moved away from this app to a much better one, DMSS. Honview isn’t very user-friendly or customizable, and isn’t updated often to keep it on the cutting edge. The app is at the dull edge of technology.
We recently moved away from this app to a much better one, DMSS. Honview isn’t very user-friendly or customizable, and isn’t updated often to keep it on the cutting edge. The app is at the dull edge of technology.
2022-10-14	Gh*****	This does not work while connected to Google fiber mesh router. Not sure what the alternatives are.
This does not work while connected to Google fiber mesh router. Not sure what the alternatives are.
2022-06-05	xf*****	App support is horrible. Giving it a 1 rating is over rating it.
App support is horrible. Giving it a 1 rating is over rating it.
2022-04-08	An*****	This came with our home security system. The video system and playback is horrible. The software constantly crashes and we have to reboot. We will look to replace it. It’s terrible and I strongly recommend that you stay away from it.
This came with our home security system. The video system and playback is horrible. The software constantly crashes and we have to reboot. We will look to replace it. It’s terrible and I strongly recommend that you stay away from it.
2022-02-26	3r*****	Cobbmark’s review sums it up the best
Cobbmark’s review sums it up the best
2021-11-25	co*****	I have experience with several video surveillance systems and their apps; Axis, Exaqt, Ring, Arlo. While none are perfect this is by far the worst. If I had known it was this bad I never would have agreed to have Honeywell cameras installed. If you are considering a new installation do yourself a favor and look elsewhere. The app itself is years behind the competition. Video is difficult to review and takes forever to set up. What would takes no time on on other apps takes forever on this one. Why is this company even selling a system and app that is so bad? They should be embarrassed to have their name on this garbage.
I have experience with several video surveillance systems and their apps; Axis, Exaqt, Ring, Arlo. While none are perfect this is by far the worst. If I had known it was this bad I never would have agreed to have Honeywell cameras installed. If you are considering a new installation do yourself a favor and look elsewhere. The app itself is years behind the competition. Video is difficult to review and takes forever to set up. What would takes no time on on other apps takes forever on this one. Why is this company even selling a system and app that is so bad? They should be embarrassed to have their name on this garbage.
2021-11-04	MA*****	Months after Notifications stopped working, they suddenly start working again. Of course now you can’t seem to turn individual alerts off. It’s all or nothing. And NO support. They want you to call your “security professional” and have them come out and take a look. For what? To tell you that the app doesn’t work? Unbelievable that a company as well known as Honeywell would continue to offer this piece of crap!
Months after Notifications stopped working, they suddenly start working again. Of course now you can’t seem to turn individual alerts off. It’s all or nothing. And NO support. They want you to call your “security professional” and have them come out and take a look. For what? To tell you that the app doesn’t work? Unbelievable that a company as well known as Honeywell would continue to offer this piece of crap!
2021-11-04	tr*****	The app is beyond useless. I’ve had Arlo in past and wish I stuck w Arlo for new house. Integration w the app alone is awful and the cameras aren’t too far behind. Stick w Arlo or another brand. I feel sick to my stomach that I wasted $2500 on this trash.
The app is beyond useless. I’ve had Arlo in past and wish I stuck w Arlo for new house. Integration w the app alone is awful and the cameras aren’t too far behind. Stick w Arlo or another brand. I feel sick to my stomach that I wasted $2500 on this trash.