Big Bus Tours

Used this app in Sydney for a combo ticket that included ho/ho bus, night tour and cruise portion offered by other provider. Most aspects of the app are great! Very usable way to see a place and make use of the service effectively. BUT. It turns out the in-app “ticket” for that the cruise provider is just a QR code with no info about how to use. In fact that ticket is only honored if you first go, in person, to a kiosk for activation and instructions for use. Why doesn’t the in-app ticket for that portion simply tell us where to activate AND/OR a link to a page with that info? There’s no earthly reason key info needed to “use” the ticket should be missing (where to present it for activation, how to access schedule info etc). Ultimately got it sorted 😊 but this could be improved.

We weren’t able to get our tickets had to visit a representative. Also this app may need some attention as it seemed to drain battery life quickly from my device.

We are writing to request a refund for our hop on hop off San Fran experience. Yesterday, my family of four took the big bus tour which explore San Francisco. We only were able to make it to one stop. There was no hop on/hop off. We boarded at 10:30 at stop 1. This is after having to wait for 30 minutes because the bus that arrived originally was filled. When the bus stopped at Union square, the line of people to get on was insanely long and most people were not able to board. So we decided to hold off on that stop until later, not realizing this was a problem of not enough buses and not just the moment. We got off at the Golden Gate Park, enjoyed the sights and went to the stop to board the next bus which was theoretically to be within 15 minutes. An hour later, the bus still had not arrived. By the time the bus arrived, we were running out of time. Horrible traffic left us stranded on the bus for another hour. We first went to the bus stop at Golden Gate Park at 2:15, but the bus did not come for us until around 3:20. Pictures enclosed as proof. We were the only ones able to board the bus at that time given that we had been waiting for over an hour. We were unable to make anymore stops because it was so late. The bus was way over crowded, hot and an all together awful experience. We paid for a hop on/hop off to visit the sites, but only was able to go to one place. This was irresponsible- more buses should have been in circulation. Zero stars.