EagleBank Business Mobile

Logins require the input of a long customer number + user ID + password. When they added Face ID, things became easier… but after an update a few months ago, the Face ID only worked intermittently and I now need to enter all of the info each time that it decides not to work. I have emailed several people at Eagle about this over the course of weeks and months. The developers apparently blamed me and my phone. I don’t have this problem With any other app whatsoever. So hello developers- your lack of action got you a bad review. Don’t blame the user when your app has 2 stars.

This is a business account and during the pandemic we’ve had to use mobile banking at times if the check is not depositing via remote deposit capture. This company should really outsource to a good app developer. I’ve been locked out after typing my password in even though I know the password is correct. Then I have to go through resetting it. And mobile deposit is the worst. It makes me re-take pictures a thousand times until it will finally process. Sometimes I give up and go back later to try again. Nobody has hours to try to deposit one check. I have other personal banking apps and they all work 10 times better with mobile deposits. I gave it 2 stars since I can at least view the account and any activity. But using it for anything else is worthless. They definitely need to get with the times and do a better job.

EagleBank's web interface is pretty terrible, so I was pleasantly surprised to find an easy-to-use mobile app. I think the mobile app will become my go-to platform for banking with them. Check deposit feature is especially useful since my local branch's ATM doesn't allow check deposits. Will rate 5 stars as soon as fingerprint sign in becomes an option.