JSS Food Delivery

My food was 45 minutes late (Again!) The app displays an expected delivery time. When asking customer service to at least refund part of the very expensive delivery fee, they continued to make excuses. I’ll just use local food delivery options like Meituan from now on. JSS has given a 50/50 bad experience over the time I’ve used it. What the service actually does is 1) you put in the order 2) JSS calls the restaurant to place your order 3) JSS contacts a random delivery person through ShanSong （闪送） 4) that person picks up your order and it may or may not get to you. The actual cost of ShanSong for JSS is between 15-30 rmb but your cost is 50-150 rmb. Don’t be fooled by this horrible app. Go with Meituan or Eleme. Reasonable prices and direct to business.

As the title says, I enjoy the service! Living outside of Beijing city center, it’s nice to have a variety of food to treat my family to without traveling downtown. The issues are I have are the constant lags and glitches this app suffers. They also recently stopped supporting the WeChat mini-app so regular users are about to encounter every bug and glitch this app has to offer ranging from a bugged check out cart to constantly reloading the main page upon opening the app. Customer service is the only thing saving the app at this point. JSS needs a team of new programmers in to sort this out or folks that can figure Meituan or another long-range delivery service are going to use those instead.

I’ve been using the app for several years, and most of the time things go well when I order. But the app has a variety of problems. The merchants don’t do a good job of updating the app when they’ve run out of things, especially the grocery store, and when they’ve run down run out, it seems the items disappear forever. And after the last update, the app really isn’t working as well as it should, even after I deleted and reinstalled. I really appreciate having service in English, but I do hope JSS improves its app.