Citizens Bank of Kentucky

Name: Citizens Bank of Kentucky
Rating: 2.7 (53 reviews)
Author: Citizens Bank of Kentucky, Inc.

By: Citizens Bank of Kentucky, Inc.

Finance

Features & Capabilities

Secure, free access to Citizens Bank of Kentucky accounts from anywhere. The CBK Mobile Banking extension lets you view balances and recent activity, transfer funds, deposit checks with your phone's camera, pay bills, and manage debit card settings.

Additional features include PIN login, saving usernames, locating branches or ATMs, and quick access to customer support. The extension prioritizes privacy and security to keep your private information safe. If you have questions, contact CBK Customer Service at 1-866-462-2265.

User Growth & Download Statistics

App Payments Privacy & Security Data

By:

Citizens Bank of Kentucky, Inc.

Rating:

2.70

(53)

Version:

26.7.3 Last updated: 2025-09-24

Version code:

878368337

Creation date:

2012-08-29

Compatible devices:

Size:

130.88MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 234,439 ▼ 464

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Citizens Bank of Kentucky, Inc.

Apple Apps Store

https://apps.apple.com/us/app/citizens-bank-of-kentucky/id555798558

User Reviews

Many reviews focus on reliability problems. The most frequent complaints are the app not loading, login/authentication issues (password resets, invalid credentials, lockouts), and bugs after updates (including 'mobile device not supported'). A minority notes the app is feature-rich and offers benefits like PIN login, bill pay, card activation/deactivation, and credit monitoring via eClub, and some users view it as promising when it does work. Overall, negative experiences dominate.

Pros

Feature-rich app with functions like 4-digit PIN login, bill pay, and card activation/deactivation.
Credit monitoring and other benefits are included through the eClub membership.
Some reviewers were excited about the app and felt it had potential, calling it 'pretty good' and worth awaiting.

Cons

The app fails to load or crashes consistently, with many reviews stating it won’t load or won't open.
Frequent login/authentication problems: repeated password resets, invalid credentials, and account lockouts.
Post-update bugs and compatibility issues (e.g., mobile device not supported) leading to instability.
Security-question issues and incomplete username recovery causing login friction.

Recent reviews

I’ve had to delete and download multiple times. Always issues when the dreaded password reset occurs. No other app I deal with gives me this much trouble.

by he*****, 2024-11-06

This is the most behind the times company we’ve dealt with. They do not have a dependable online service. Makes me change my password every single time I attempt to log on..as if I didn’t know my moms middle name. They don’t allow linking accounts to Experian account so that you could build credit, to maybe get a loan with them. Lol what a way to gain business. Looking at other bank options today.

by ba*****, 2022-03-17

Will say one amount for a split second then suddenly change we never know how much we have in the bank anymore this app is so glitchy my husband and I have grown to absolutely hate this app.