eSecure 2.0

Name: eSecure 2.0
Rating: 4.6 (7775 reviews)
Author: Protection One

By: Protection One

Utilities

Features & Capabilities

eSecure 2.0 Remote Interactive Services provides real-time control of your Protection 1 security system from anywhere. Arm or disarm the system, manage Z-Wave devices like lights, locks, and thermostats, and view live or recorded video from Protection 1 cameras.

Features include scene automation for convenience and energy savings, multi-user access with security codes, language support for Latin American Spanish, French Canadian, and Brazilian Portuguese, plus email and text alerts for events such as temperature changes and motion. Requires a compatible Protection 1 system with an eSecure 2.0 subscription. Call 1.866.792.2422 for more information.

User Growth & Download Statistics

App Home Automation Privacy & Security

By:

Protection One

Rating:

4.60

(7,775) 8 new ratings

Version:

5.7.6 Last updated: 2019-02-21

Version code:

830332327

Creation date:

2012-08-15

Compatible devices:

Size:

208.43MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 20,802 ▲ 57

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Protection One

Apple Apps Store

https://apps.apple.com/us/app/esecure-2-0/id550267400

Website:

http://www.protectionone.com/esecure

User Reviews

The reviews show persistent reliability and usability problems with eSecure 2.0. Users frequently can’t arm/disarm the system through the app, encounter slow or glitchy performance, and face broken account/linking flows (often routed to Alarm.com). Customer service is repeatedly criticized for long holds and unresponsiveness, while monitoring issues and repeated technician visits fail to resolve core problems. A minority of users report helpful support or app ease, but overall sentiment is dominated by frustration and calls to switch providers.

Pros

Some reviewers report helpful, responsive phone support.
A few reviewers describe the app as easy to use and user-friendly.

Cons

Inability to arm or disarm the system reliably via the app, with repeated errors and dead ends.
Chronic poor customer service and accessibility, including long phone holds and difficulty obtaining service appointments.
App reliability and UI issues, including slow loading, glitches (e.g., save button floating), and interface drawbacks.
Account linking problems or being redirected to Alarm.com, causing login credentials to not be recognized.
Alarm system reliability and monitoring problems persist (alarms not working or failing to alert, recurring service visits without lasting fix).

Recent reviews

The ProV eSecure 2.0 works wonderfully!

by Th*****, 2026-05-19

You can have an alarm system and billing account with Protection1/ADT, but you can't create an online account that lets you use the app without their permission. After being on hold for nearly an hour and speaking to people in five different departments (Account Management, Tech Support, etc.), I'm still locked out. Five-star ratings? They have to be provided by their own employees or by one of those overseas companies that will provide 100's of favorable reviews for a fee.

by Ke*****, 2025-03-18

I can’t arm or disarm my system. After finally receiving a link to set up my profile I was let down by the inability for the system to actually work. It still has not been able to “arm” and also there’s endless dead ends and error messages when seeking help. I would recommend a different system as this one is just not functioning.