Yachting World Magazine NA

Great magazine, horrible app and customer service. Magazine says there is a multi-hull special, but nothing is available. Email sent to customer service, no response. Multi-hull special becomes available a month later... February magazine appears, not available for viewing. Email to customer service, no response...

This is a great sailing magazine. I have subscribed for a decade and love the printed copy. This app is a totally different matter. It is incredibly poorly structured. The launch screen says “subscribe now”, yet I have been a subscriber for years and am already “signed in”. This months magazine is available to preview, but I am unable to download it. Yet I can read last month’s magazine in full. Why? There are other publication apps that are terrific. The Economist is a great example. Intuitive and simple to use. Sadly Yachting World is not one of them.

First let me say that I love Yachting World Magazine. The editorials, reviews and news is first rate. Unfortunately, this new app is not as good as the old version. My experience has been that the app will not keep/ maintain your page when you leave the app. This is frustrating if you’re trying to keep your place in an article. Also, the news feature under the “latest” tab is not very useful. Most people get their sailing news quickly from social media platforms such as twitter, Facebook or news sources. If you don’t believe me just look at the daily feeds from the Volvo Ocean Race first on Facebook then, later in the day, on YouTube. The YW app should remove the latest tab as it does not contain timely content, slows the opening speed of the app and is redundant in that what content is there has been covered elsewhere. YW should use their Facebook page to push their magazine and YT video content such as their awesome articles, news commentary (such as an engaging discussion on the Scallawag -sic issue) and boat reviews. The app should just be an easy way for digital subscribers to access the magazine with a fast, user friendly tool. Thanks for the great content.