Reviews of ActiveAlert

By: Active911 App

List of user reviews and ratings for ActiveAlert

Total ratings

4.10 (Rating count: 729)

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Review summary

ActiveAlert is valued for its reliability, accurate alerts, and map-based incident context, plus dispatch notes that aid responders. Users repeatedly praise map updates and call information. However, the app suffers from recurring problems: duplicate/repetitive notifications, alerts not consistently showing after updates, stability crashes, and missing features such as bulk delete, favorites, and reliable sound controls. These repeated issues are the most mentioned drawbacks across reviews.

Pros

Reliability and accuracy across reviews (consistently described as reliable/accurate).
Strong map features with constant updates and navigation support.
Effective alerting to calls/dispatch, with useful initial call notes.
Useful incident details and dispatch information from the app (rich data for responders).

Cons

Frequent duplicate or repetitive notifications for the same incident (re-paging).
Alerts not appearing reliably after updates or not syncing between push and in-app views.
Stability issues: freezes, crashes/boot loops, and overall downtime.
Missing features and controls: lack of bulk delete for alerts, absence of convenient favorites, and inconsistent alert tone customization (override silent issues).

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User Reviews

Recent rating average: 3.50

All time rating average: 4.10

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29% (15)

Date	Author	Comment
2026-06-09	IN*****	Kinda crazy how they don’t allow custom ringtones when other services have it.
Kinda crazy how they don’t allow custom ringtones when other services have it.
2026-03-24	Co*****	I hate to say this because I saw the great reviews on this app and a trusted it but, it just won’t let me login/sign in idk why but every time I put my phone number down it says smth about the number not being in the system. So if y’all could fix that it would be great. Thank you!
I hate to say this because I saw the great reviews on this app and a trusted it but, it just won’t let me login/sign in idk why but every time I put my phone number down it says smth about the number not being in the system. So if y’all could fix that it would be great. Thank you!
2026-01-30	10*****	This app works great. This review is actually for Apple… please let us Apple users have custom ringtones!! Active Alert informed me that this is an Apple issue, not Active Alert.
This app works great. This review is actually for Apple… please let us Apple users have custom ringtones!! Active Alert informed me that this is an Apple issue, not Active Alert.
2025-12-17	Wi*****	I love the constant updates to the map. I also feel the app has been very reliable. Thank you for building such a great tool that helps me respond to fires.
I love the constant updates to the map. I also feel the app has been very reliable. Thank you for building such a great tool that helps me respond to fires.
2025-09-25	DF*****	I have 177 alerts in my app right now. To delete them I have to swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Over and over and over again. A “delete all” button would be nice.
I have 177 alerts in my app right now. To delete them I have to swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Swipe left, press delete. Over and over and over again. A “delete all” button would be nice.
2025-09-01	Bl*****	Love to see ramp up/ soft tones make their way in but they are far too long in length.
Love to see ramp up/ soft tones make their way in but they are far too long in length.
2025-08-26	fi*****	With newest update no longer Apple Watch compatible
With newest update no longer Apple Watch compatible
2025-08-24	Wo*****	Absolutely love this service! Have been using it for years! It is extremely reliable and accurate!! Keep up the good work!!
Absolutely love this service! Have been using it for years! It is extremely reliable and accurate!! Keep up the good work!!
2025-06-24	Pi*****	This app works fine alerting you to calls, switching over to maps for navigation, and providing initial call notes from dispatch. There is a lot of room for improvement beyond these basic functions. I would love to see new features like a toggle switch for choosing “On Duty” or “Off Duty”, and possibly have it placed at the top of the incidents list for better access. I never use the two other options and I believe those should be selected under a different menu. The call notes do not update with dispatch as new information comes in or the call type changes, these updated call notes provide critical information for safely and effectively responding to emergency incidents and would greatly improve this app. I would also love the ability to save “favorites” for selecting responding units in my groups list. I work for a 15 station fire department and frequently have to scroll through the entire list of units to select the ones specific to my station. Please take these suggestions into consideration to improve the functionality of your app.
This app works fine alerting you to calls, switching over to maps for navigation, and providing initial call notes from dispatch. There is a lot of room for improvement beyond these basic functions. I would love to see new features like a toggle switch for choosing “On Duty” or “Off Duty”, and possibly have it placed at the top of the incidents list for better access. I never use the two other options and I believe those should be selected under a different menu. The call notes do not update with dispatch as new information comes in or the call type changes, these updated call notes provide critical information for safely and effectively responding to emergency incidents and would greatly improve this app. I would also love the ability to save “favorites” for selecting responding units in my groups list. I work for a 15 station fire department and frequently have to scroll through the entire list of units to select the ones specific to my station. Please take these suggestions into consideration to improve the functionality of your app.
2025-05-27	dy*****	I have absolutely loved having this app everything from little details from dispatch to the ability to change the map and add things anywhere. The only thing I would love to see is the ability to have a favorites section for specific calls, it would be nice to just go back to certain calls and not have to fight through the hundreds to find a specific one of importance.
I have absolutely loved having this app everything from little details from dispatch to the ability to change the map and add things anywhere. The only thing I would love to see is the ability to have a favorites section for specific calls, it would be nice to just go back to certain calls and not have to fight through the hundreds to find a specific one of importance.