Reviews of United Concordia Dental Mobile

By: United Concordia Dental App

List of user reviews and ratings for United Concordia Dental Mobile

Total ratings

2.50 (Rating count: 350)

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Review summary

Reviews repeatedly show the app as a non-native web wrapper that fails to function reliably. Key, recurring issues include persistent login problems (including Face ID), frequent logouts, broken Find a Dentist/navigation loops, blank pages, and redirects. Missing Wallet integration for ID cards and problems loading EOBs/claims are also common. The combination of reliability, missing essential features, and poor navigation dominates user sentiment.

Pros

Cons

Repeated login/authentication problems (including Face ID not working; password autofill issues); users frequently forced to re-sign in or are logged out
The app is effectively a mobile web wrapper with flaky navigation, blank screens, and random page redirects, making it unreliable
Find a Dentist/search feature is often non-functional, looping to login or failing to display results
No Apple Wallet support for ID/insurance cards (missing virtual ID in Wallet) and other expected features
Documents like EOB PDFs fail to load or display, and claims/benefit details are hard to access or error-prone

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User Reviews

Recent rating average: 1.40

All time rating average: 2.50

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72% (41)

Date	Author	Comment
2026-06-28	Db*****	Doesn’t recognize my member id when I’m sitting here looking at the paper they sent in the mail
Doesn’t recognize my member id when I’m sitting here looking at the paper they sent in the mail
2026-06-17	Cl*****	Too many bugs. Cannot print from iPad.
Too many bugs. Cannot print from iPad.
2026-06-12	An*****	The app has no facial recognition ability or ability to send a sign-in code to the member’s phone number.
The app has no facial recognition ability or ability to send a sign-in code to the member’s phone number.
2026-05-29	ad*****	There’s now way you can message your dentist to send an appointment. Y
There’s now way you can message your dentist to send an appointment. Y
2026-05-26	Ca*****	This app sucks. I put in my right password but it says it’s wrong.
This app sucks. I put in my right password but it says it’s wrong.
2026-05-20	U_*****	One of the worst user interface experiences
One of the worst user interface experiences
2026-05-17	ko*****	Not Satisfied
Not Satisfied
2026-05-01	Ha*****	This isn’t an app, it’s a browser for their web page. And it doesn’t work. After setting up an account, I click the Find a Dentist menu and get a blank screen.
This isn’t an app, it’s a browser for their web page. And it doesn’t work. After setting up an account, I click the Find a Dentist menu and get a blank screen.
2026-04-02	Re*****	Your app is extremely frustrating. It takes too long to log in and then to find what I need. Not helpful at all.
Your app is extremely frustrating. It takes too long to log in and then to find what I need. Not helpful at all.
2026-04-01	ma*****	I go to the find a dentist tab, and put in my location. It tells me to sign in. I do that, and go back to the main page to find a dentist, takes me to the same exact pop up that tells me to sign in. Now I guess I have to call around and see if they accept insurance. Why offer the feature if it doesn't work?
I go to the find a dentist tab, and put in my location. It tells me to sign in. I do that, and go back to the main page to find a dentist, takes me to the same exact pop up that tells me to sign in. Now I guess I have to call around and see if they accept insurance. Why offer the feature if it doesn't work?