Reviews of CarRentals.com: Rental Car App

By: Expedia, Inc. App

List of user reviews and ratings for CarRentals.com: Rental Car App

Total ratings

4.70 (Rating count: 10,063)

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Review summary

User feedback is mixed: some praise convenience, pricing, and Pay Later options, and report a generally positive rental experience. However, the app is plagued by reliability issues, login/password/reset problems, confusing pricing with hidden charges, and inconsistent customer service. Search/booking can fail or be limited. Overall, the app has positives but recurring technical, billing, and support problems drive most negative sentiment.

Pros

Convenient app with competitive pricing and a Pay Later option.
Some users report a consistent and professional rental experience.
Good customer service in some interactions.
Overall positive sentiment from a portion of users (e.g., phrases like "Love it" or "Perfect").

Cons

Frequent app instability, crashes, and generic errors like 'Something went wrong.'
Login, account creation, and password reset problems.
Pricing confusion and hidden fees, including a misleading total price and extra charges (insurance, sun pass, cancellations).
Poor customer service and communication (long waits, missed follow-ups, refunds delays).
Search and booking functionality often fails or shows limited results across locations.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.70

Upgrade to see all 51 reviews

65% (33)

Date	Author	Comment
2026-06-14	Da*****	Password reset takes you in circles
Password reset takes you in circles
2026-04-19	Ca*****	Been trying for four days and can’t get a working link to reset my password. The website will not send me a reset link. The app sends a link that doesn’t work! The phone number rings busy every time I call! Right now, on the app, it won’t even take you to the sign screen!
Been trying for four days and can’t get a working link to reset my password. The website will not send me a reset link. The app sends a link that doesn’t work! The phone number rings busy every time I call! Right now, on the app, it won’t even take you to the sign screen!
2026-03-16	wo*****	Good customer service too!
Good customer service too!
2026-01-21	12*****	I love the company but the app glitches on displaying information or provides error messages.
I love the company but the app glitches on displaying information or provides error messages.
2026-01-18	Ne*****	Bad choice folks. Enough said
Bad choice folks. Enough said
2025-12-25	HM*****	They do not Accept ANY insurance and make you pay an additional 45 a day for their insurance. They also make you pay 15 per day for sun pass and cannot use your own. We were an hour late for our car reservation waiting for THEIR shuttle, in which they charged an additional 25 to reopen “the file”. Do NOT use this rental company. If I could give negative review I would.
They do not Accept ANY insurance and make you pay an additional 45 a day for their insurance. They also make you pay 15 per day for sun pass and cannot use your own. We were an hour late for our car reservation waiting for THEIR shuttle, in which they charged an additional 25 to reopen “the file”. Do NOT use this rental company. If I could give negative review I would.
2025-12-13	PG*****	The insurance you sign up for with Carrentals.com is not the required liability insurance in Mexico. The site is not clear about that.
The insurance you sign up for with Carrentals.com is not the required liability insurance in Mexico. The site is not clear about that.
2025-12-05	Bl*****	So convenient and best prices. Love Pay Later option. Try it!
So convenient and best prices. Love Pay Later option. Try it!
2025-08-14	Ch*****	Until recently, when the “total price” was shown with search results, that was the ACTUAL TOTAL PRICE. They have changed it to where the “total price” is extremely misleading and once you choose an option, the “total price” skyrockets. Please change this back. This used to be a great app.
Until recently, when the “total price” was shown with search results, that was the ACTUAL TOTAL PRICE. They have changed it to where the “total price” is extremely misleading and once you choose an option, the “total price” skyrockets. Please change this back. This used to be a great app.
2025-08-04	Ra*****	Waste of time! App does t open, nothing works on app! Better to login to website than waste time with app!
Waste of time! App does t open, nothing works on app! Better to login to website than waste time with app!