RoomPlan Planning for B&B

I have found no way to get a hold of anyone from this company. I inadvertently purchased this app twice and discovered there was no way to undo it. I have filed a dispute with my credit card company to drop the whole purchase. The product may be good, but with no tutorial that I could find, and no one to reach out to for assistance, makes me suspicious and uncomfortable toward the whole company . I did receive some Emails about the purchase and attempted contact, but no one has responded.

I like a lot of things about this app. Being able to color code reservations, naming rooms what I wish, ability to move a reservation from date to date, and the auto confirmation emails (if you have subscription only I believe). The few things I don't like are annoying but not a "deal breaker". For example, if you have a guest renting more than one room you have to do each room separately - there is no way to do multiple rooms at a time. (Very annoying when we are blocking off for large parties.) I wish there was a way to have a new reservation go to multiple devices rather than have to run a backup on the device that made the reservation and then run a restore on the other devices (but it's usually a fairly quick task and allows every device to have the latest reservation list). Also, I'm in the USA and the company is, I believe, in Europe so there are some "required" pieces of guest info that I care nothing about and wish I could skip to save time but it's impossible. Lastly, we word things slightly differently here in the US that make the auto confirmations a little odd, but still usable for sure (you can customize some things but not all). Those were my biggest complaints. Then I got a notice that my license had expired. I contacted the company confused because I was never told it was a reoccurring subscription when I bought the app about two months ago. They wrote back explaining I could continue to use it with any server functions (no saving, backups, multiple device compatibly, etc.) - pretty much I could have the lite app indefinitely with my original purchase price. That is frustrating. Of course I want to backup our guest list; of course I want to have our devices have the same guest info and up to date availabilities. In the past four days, since my license has expired (and I'm slowly getting one answer at a time responses from customer service), I have only been able to get the app to work once. Not sure if it's because of the lack of subscription or coincidence. -Either way it's left me searching for a new app/software. Good idea but at this point not worth the continual money ESPECIALLY given the lack of tailoring and now unpredictably.