Reviews of Southern Bancorp

By: Southern Bancorp App

List of user reviews and ratings for Southern Bancorp

Total ratings

3.00 (Rating count: 86)

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Review summary

User reviews show a mix of usability positives and reliability issues. Pros include a user‑friendly interface and beneficial updates that improve layout and enable mobile check deposits. The most mentioned cons are login failures, app crashes or being unable to open the app, inconsistent biometric authentication, and mobile check deposit problems, with additional frustration around update‑driven bugs. Overall sentiment is split: some users have smooth experiences, while many report critical reliability and authentication problems that require fixes.

Pros

Easy to use and user-friendly for daily banking.
Updates have improved the app’s layout and added features like mobile check deposits.
Some users report reliable performance and positive experiences (e.g., works as described or works well for family use).

Cons

Frequent login/authentication problems (cannot login, wrong credentials, password issues).
App crashes or won’t open, especially after updates (crashes on launch, white screen).
Biometric authentication issues (Face ID/Touch ID stops working, fingerprint not recognized).
Mobile check deposit problems (unable to deposit checks, inconsistent capture, auto-deposit not working).
Update-related bugs introduced by new versions (bugs after updates, enrollment errors like 'already enrolled').

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User Reviews

Recent rating average: 2.70

All time rating average: 3.00

Upgrade to see all 33 reviews

42% (14)

Date	Author	Comment
2025-03-20	Pa*****	Suckiest bank app I’ve ever seen
Suckiest bank app I’ve ever seen
2025-03-13	Ra*****	I can’t even login to my account at all. All my usernames and passwords are correct. It just says that it can’t verify them.
I can’t even login to my account at all. All my usernames and passwords are correct. It just says that it can’t verify them.
2024-09-22	Be*****	I am not able to unlock my card via app or online banking
I am not able to unlock my card via app or online banking
2024-05-30	Au*****	App is not regularly updated. App gets stuck or logs you out. iOS gets updates more frequently than app so the app struggles.
App is not regularly updated. App gets stuck or logs you out. iOS gets updates more frequently than app so the app struggles.
2024-01-27	ma*****	Can’t login to my account or do anything else on the app or on website
Can’t login to my account or do anything else on the app or on website
2023-02-18	Sh*****	Every month the biometric system just stops working. It logs me out and won’t let me log in. This has happened for 3 months straight now. I login with biometrics one day and the next day when I try and check my account it’s disabled biometrics like come on. I don’t remember my username half the time. Also, yall need to fix the forgot my password thing so instead of just using the username you can also just straight up use your email. Good app besides these issues.
Every month the biometric system just stops working. It logs me out and won’t let me log in. This has happened for 3 months straight now. I login with biometrics one day and the next day when I try and check my account it’s disabled biometrics like come on. I don’t remember my username half the time. Also, yall need to fix the forgot my password thing so instead of just using the username you can also just straight up use your email. Good app besides these issues.
2023-02-10	le*****	I can't even get the app to open. This is the only way I can check my account. It is terrible. Very slow. And needs work!!
I can't even get the app to open. This is the only way I can check my account. It is terrible. Very slow. And needs work!!
2023-01-14	ok*****	For some reason my Face ID option has went away
For some reason my Face ID option has went away
2022-11-24	lc*****	The new update is better then what it was and love that I can deposit checks on it now too
The new update is better then what it was and love that I can deposit checks on it now too
2022-11-18	So*****	This update is everything one could’ve ever asked for prior to its advancements. The layout is very useful and meets any needs for those enrolled. Extremely satisfied with all changes made. Out of 5 stars I’d give a 10! :)))
This update is everything one could’ve ever asked for prior to its advancements. The layout is very useful and meets any needs for those enrolled. Extremely satisfied with all changes made. Out of 5 stars I’d give a 10! :)))