Frontwave Mobile Banking

Firstly; the app is solid enough. No complaints there. But seeing as Frontwave isn’t allowing me to leave a direct review of Security Services on the phone or with a manager, I’ll just do it here. Frontwave Security services hung up on me twice when I was trying to ask questions about fraudulent purchases made from my account. It’s stressful enough to get robbed of 300 dollars, getting hung up on just makes the whole thing so much more frustrating. And I’ll gladly acknowledge any situation where my attitude or tone was a problem. This was not one of those situations. I just asked what the dispute process was like and general questions like that to try to understand what to do and the lady got frustrated and hung up. I know people have bad days but that is just not okay. My bills that pull tomorrow aren’t gonna get paid now and the people supposed to help me just hung up. I’ve been with Frontwave since I was a baby faced 18 year old Marine in Cali. 12 years later, I lose 300 dollars and get hung up on when trying to figure out how and why. Pain.

I love this app

Our local Frontwave has the nicest most helpful tellers and bankers! I’m really grateful to be banking at Frontwave!