Industry Online Support

Name: Industry Online Support
Rating: 4.6 (405 reviews)
Author: Siemens AG

By: Siemens AG

Business

Features & Capabilities

Industry Online Support provides instant access to Siemens Industry's vast knowledge base—300,000+ documents, FAQs, manuals, certificates, and a technical forum—to help with project implementation, troubleshooting, and system expansion.

Key features include scanning product codes or EANs to display technical data, emailing entries, submitting technical support requests, and offline caching of favorites for use without internet. It also supports transferring PDFs to an external library and offers content in six languages (German, English, French, Italian, Spanish, Chinese).

User Growth & Download Statistics

App Data Education

By:

Siemens AG

Rating:

4.60

(405) 2 new ratings

Version:

5.5.4 Last updated: 2025-06-03

Version code:

875277223

Creation date:

2011-11-11

Compatible devices:

Size:

77.41MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-12

Compare stats and ranking:

Ranking

# 86,012 ▲ 48

Other platforms

Industry Online Support (v5.5.2)

274,766 4.46

(3,086)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Siemens AG

Apple Apps Store

https://apps.apple.com/us/app/industry-online-support/id478868966

Website:

https://support.industry.siemens.com/cs/sc/2067/mobile-nutzung-via-app?lc=de-DE

User Reviews

User feedback on Industry Online Support is mixed. Many praise its value for field work, especially the search relevance and scanning features when they function. However, scanning is the dominant recurring issue, with multiple reviews reporting failures, missed QR detections, or irrelevant results. A subset of users also expresses positive experiences, calling it useful or the best in its category, while others criticize UX and stability. Overall, strong scanning potential but inconsistent execution.

Pros

Scanning tool is helpful for checking parts when it works.
QR code scanning can work well for certain products, speeding up workflows.
Search results are relevant and sometimes better than the website.
Overall, the app is useful for field work and receives positive sentiment from several users.

Cons

Scanning functionality is inconsistent/unreliable across reviews, with QR scans not detected or returning irrelevant results.

Recent reviews

Used app for months with no issue but now, all of a sudden, I can’t login despite being able to on a web browser using the same login info

by 3R*****, 2024-10-07

Good morning :)

by Al*****, 2021-07-07

Doesn’t show support request previously created. Can’t open any link on the forum. App gives message “Something is wrong, try again later”. App is not really tested & ready for widespread release.