Reviews of Shrewsbury Credit Union

By: Shrewsbury Federal Credit Union

List of user reviews and ratings for Shrewsbury Credit Union

Total ratings

4.80 (Rating count: 598)

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Review summary

The app is praised for being easy to use and convenient, with strong support for mobile check deposit, transfers, and the ATM finder. Recurrent negatives focus on mobile check deposit reliability (capture/frame issues and retakes), plus occasional crashes and update-related transfer problems. Some users also request features like viewing checks in-app and card freezing. Overall, the app is rated as intuitive and helpful, with notable gaps in deposit reliability and post-update stability.

Pros

Very easy to use and user-friendly app for managing accounts, transfers, and balances.
Mobile check deposit is a major convenience, allowing deposits remotely from anywhere.
Fast and straightforward transfers and ability to view balances within the app.
ATM finder helps save on ATM fees and find nearby machines.
Fingerprint login adds convenient security for accessing the app.

Cons

Mobile check deposit reliability issues: front/back size mismatches, photo capture sensitivity, and frequent retakes.
Occasional stability problems during deposits, including app crashes.
Transfer functionality can fail or be limited after software updates (e.g., iOS updates).

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User Reviews

Recent rating average: 3.90

All time rating average: 4.80

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Date	Author	Comment
2025-08-11	ja*****	Fix the bugs, within 1 month 3-4 times users are having login issues who has mortgage acc. It shouldn’t take 3-4 to fix those bugs!
Fix the bugs, within 1 month 3-4 times users are having login issues who has mortgage acc. It shouldn’t take 3-4 to fix those bugs!
2025-04-16	Ml*****	I have been at this bank for many years and I love the people that work in the customer service. It is always pleasure every time I come. So thank you all of you that work so hard to keep this bank the way it is.
I have been at this bank for many years and I love the people that work in the customer service. It is always pleasure every time I come. So thank you all of you that work so hard to keep this bank the way it is.
2020-07-07	Ju*****	I wish we had the option to freeze our cards if they are lost or misplaced.
I wish we had the option to freeze our cards if they are lost or misplaced.