Red magazine UK

Update: Was able to get full refund and magazine cancelled. Magazine is hard to navigate. Prefer normal flip pages. A lot of the sections, or articles, only show the cover page without the rest of the article and at the bottom of each cover page is a popup asking to sign up for the newsletter. Unnecessary with each article. The content is nice but the layout of the magazine is distracting and ultimately ruins the experience of reading a magazine. Now on to the pricing. I clicked the 6 month option for $1.99, which indicates the price will renew at $14.99 after the 6 months. Well, this is not the case. I was immediately charged $14.99. Trying to get a refund for the overcharge, but not holding my breath.

I don’t subscribe to the magazine, preferring to make one off purchases when something catches my eye. That said, I pretty much end up buying every month. Unfortunately every few months something happens at the app level where I can’t access my purchase. When I contact the help center I invariably get asked for my subscription details (despite advising in advance that I’m not a subscriber) and then told there’s nothing that can be done as I’m not subscribed. If it was a one off I’d be less annoyed but this is 3 or 4 times a year. No issue with other publications so I know it’s not me……