Dav El | BostonCoach

Booked a ride for pickup at Boston Logan scheduled for close to midnight. The driver never showed up and dispatch was unable to locate them and offered no solutions. For someone who had been a business and leisure customer for 20 years, this is the last thing I expected from what once was considered a premier car service company. Shameful and bad business.

I took several trips with the company, and they were fine. But then I booked an SUV to pick me up from the airport and bring me home. The trip is usually about an hour long, and other companies charge about $350-$400 for it. When I booked it on this company’s site, I remember seeing an estimate of $350. I received a bill of $650, and when I called the customer service to find out why, they told me that the SUVs are charged by the hour, and the clock starts ticking when they leave their garage and stops when they return to their garage. They also said that this is explained in terms and conditions that I must have accepted when I booked the ride. Indeed, maybe it was my fault that I didn’t read the terms and conditions (I never do, maybe I should start doing it). But I do think charging for the total time outside of the garage is unreasonable. I also think that if they give an estimate of $350, then $650 is an unreasonable jump. The customer service person was less than polite. I don’t think I’ll be booking with them again.

Incredible limo experience!!!