Reviews of NY Waterway

By: Bytemark, Inc. App

List of user reviews and ratings for NY Waterway

Total ratings

4.80 (Rating count: 10,522)

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Review summary

Users describe the NY Waterway app as failing to deliver timely, reliable information and tickets. The most recurring problems are missing or inaccurate real-time updates during service disruptions, frequent ticketing issues (login errors, payments failing, need for multiple apps), and confusing/outdated schedules and mapping. The app also suffers from stability problems (crashes, logouts) and weak customer support. Positive notes center on the crew's helpful, friendly service and the long-standing operation of the service, but the app itself needs major modernization for consistency and trust.

Pros

Friendly, helpful ferry crew and generally good in-person service.
Long-standing operator with decades of regional presence, suggesting reliability.
Regular service used by daily commuters, indicating consistent operations.

Cons

Lack of real time updates and alerts during disruptions; information often arrives late or is missing.
Ticketing and payments are unreliable; frequent login issues, tickets malfunction, and the process can require using multiple apps.
Schedules and maps are outdated or inconsistent; static displays and confusing navigation with shortened stop names.
App stability problems including crashes, logouts, and update related login loops.
Poor or slow customer support with limited responses to reported issues.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.80

Upgrade to see all 53 reviews

57% (30)

Date	Author	Comment
2026-07-22	Da*****	Logs people off for no reason while boarding the ferry causing panic and missed the ferry.
Logs people off for no reason while boarding the ferry causing panic and missed the ferry.
2026-06-19	56*****	Arrival and departure on time is awesome.
Arrival and departure on time is awesome.
2026-05-28	Hu*****	$10.75 to go across the river? The NYC ferry is $3. What a waste of infrastructure.
$10.75 to go across the river? The NYC ferry is $3. What a waste of infrastructure.
2026-04-04	Ca*****	Doesn’t show schedule
Doesn’t show schedule
2026-02-24	Na*****	I am not where do you find these amazing guys to work for you because I am telling you top notch people. Thank you for excellent service always
I am not where do you find these amazing guys to work for you because I am telling you top notch people. Thank you for excellent service always
2026-02-19	sa*****	Port Imperial to BPT schedules are wrong/not followed. Had to wait for 30 mins
Port Imperial to BPT schedules are wrong/not followed. Had to wait for 30 mins
2026-01-28	Ia*****	For a transportation service that has been operating for decades, the NY Waterway app is surprisingly outdated and unreliable when it comes to real-time communication. The app is not useful for timely service updates or notifications. When there are service disruptions, alerts and text messages often arrive after the issue has already occurred, making them ineffective for commuters who rely on accurate, real-time information to plan their trips. There also appears to be a breakdown in customer support. When tickets malfunction or service issues are reported through the app or by email, there is rarely—if ever—a response. NY Shuttle buses are terrible. This leaves customers without answers or accountability. This morning, there are known issues on my route, yet there are still no updates in the app. That lack of communication forces riders to find alternative transportation on their own. Today, I’ll be taking the NJ bus instead. For a company with such a long-standing presence in the region, it’s disappointing that no meaningful investment has been made to modernize this app or improve customer communication. Commuters deserve real-time updates, responsive support, and a system they can actually depend on.
For a transportation service that has been operating for decades, the NY Waterway app is surprisingly outdated and unreliable when it comes to real-time communication. The app is not useful for timely service updates or notifications. When there are service disruptions, alerts and text messages often arrive after the issue has already occurred, making them ineffective for commuters who rely on accurate, real-time information to plan their trips. There also appears to be a breakdown in customer support. When tickets malfunction or service issues are reported through the app or by email, there is rarely—if ever—a response. NY Shuttle buses are terrible. This leaves customers without answers or accountability. This morning, there are known issues on my route, yet there are still no updates in the app. That lack of communication forces riders to find alternative transportation on their own. Today, I’ll be taking the NJ bus instead. For a company with such a long-standing presence in the region, it’s disappointing that no meaningful investment has been made to modernize this app or improve customer communication. Commuters deserve real-time updates, responsive support, and a system they can actually depend on.
2025-11-18	St*****	just get api issues so i cannot buy a ticket.
just get api issues so i cannot buy a ticket.
2025-11-13	Wa*****	Slow. Doesn’t remember the last selection of from and to
Slow. Doesn’t remember the last selection of from and to
2025-10-31	什么*****	I'm using iPhone. The app constantly have bug that force the app to shut down
I'm using iPhone. The app constantly have bug that force the app to shut down