Reviews of NY Waterway

By: Bytemark, Inc.

List of user reviews and ratings for NY Waterway

Total ratings

4.80 (Rating count: 10,180)

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Review summary

Users describe the NY Waterway app as failing to deliver timely, reliable information and tickets. The most recurring problems are missing or inaccurate real-time updates during service disruptions, frequent ticketing issues (login errors, payments failing, need for multiple apps), and confusing/outdated schedules and mapping. The app also suffers from stability problems (crashes, logouts) and weak customer support. Positive notes center on the crew's helpful, friendly service and the long-standing operation of the service, but the app itself needs major modernization for consistency and trust.

Pros

Friendly, helpful ferry crew and generally good in-person service.
Long-standing operator with decades of regional presence, suggesting reliability.
Regular service used by daily commuters, indicating consistent operations.

Cons

Lack of real time updates and alerts during disruptions; information often arrives late or is missing.
Ticketing and payments are unreliable; frequent login issues, tickets malfunction, and the process can require using multiple apps.
Schedules and maps are outdated or inconsistent; static displays and confusing navigation with shortened stop names.
App stability problems including crashes, logouts, and update related login loops.
Poor or slow customer support with limited responses to reported issues.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.80

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0% (29)

Date	Author	Comment
2026-06-19	56*****	Arrival and departure on time is awesome.
Arrival and departure on time is awesome.
2026-05-28	Hu*****	$10.75 to go across the river? The NYC ferry is $3. What a waste of infrastructure.
$10.75 to go across the river? The NYC ferry is $3. What a waste of infrastructure.
2026-04-04	Ca*****	Doesn’t show schedule
Doesn’t show schedule