Mr & Mrs Smith boutique hotels

I used Mr & Mrs Smith to book a hotel for an upcoming trip. About a week after doing so, I needed to cancel. The terms clearly stated I could cancel cost-free 48 hours ahead of check-in, and this was over a week ahead of that time. When I went to cancel, there was no button for me to click to do so, but instead I had to “request” Mr & Mrs Smith to do this for me and give them 48 hours to get back to me. I did that but also emailed the hotel directly to cancel, and it got back to me in about 30 mins to confirm the cancellation. Two days after the hotel cancelled the booking, Mr & Mrs Smith emailed me to tell me that the tax rates had changed for my upcoming hotel reservation! I emailed them back to explain the situation - and hours later got a message saying they were “backed up” on emails, and would respond to me when they could! I wrote back and asked them to please correct their records, that I had already canceled with the hotel days before. When I visited the hotel’s website, I noticed the price offered to me there was roughly $400 cheaper for the stay than Mr & Mrs Smith were charging me. Based on my experience, I don’t see any value to the service - had I worked directly with the hotel, I would have saved a significant sum and also the trouble of dealing with Mr & Mrs Smith for cancellation. I don’t see any value to the service.

When I first heard of SmithHotels, I immediately downloaded the app and was excited to try them out. I’m a frequent traveler who loves to explore boutique hotels and initially I was impressed by the format of their write ups and I must say that they have some great finds on here. But.. the mobile app is just unusable. Every search takes 10-15 seconds to load, and when scrolling the list of results it will need to pause to load every 1-2 options. The search UX is confusing, and searching using the map is tedious. I want to see them succeed, but for now.. I’m going to hold off and actually utilizing them for bookings

I recently traveled for an adult get away weekend in northern Italy, specifically Lake Como and was again impressed with this property. The staff was fantastic at being courteous and helpful and food I thought was out of this world. The two restaurants offered many options from fine dining to a all day bar menu. The property was Instagram stunning and unlike other similar properties had all the reality of the beauty when you arrived. There were countless activities from hiking to boating on and off property which made it a perfect spot . With that said If one is looking for the Ibiza party vibe this isn’t the spot for you as it’s quiet and calm nestled on the lake shore.