Ticketcorner: Event Tickets

This entire ticket sale process has been deeply frustrating and feels discriminatory — I am seriously considering taking legal action. I’m a German-Czech citizen currently living in the United States. I followed every instruction to register correctly on the official website by the deadline (December 16), using my U.S. residential address. On December 18, I received a confirmation email stating that I had successfully pre-registered. But after that — nothing, including no access code. When the first wave of tickets went on sale and I still hadn’t received a code, I contacted customer support. I explained that I was a real individual simply trying to buy two tickets for personal use. Their response? “All codes have already been sent, and we cannot issue any more.” No explanation as to why my pre-registration wasn’t accepted. No help. No accountability. I then missed the second wave of ticket sales as well. Here’s where it gets even more suspicious: after I posted my experience on Social Media, multiple friends of mine in the U.S. replied saying they experienced the exact same thing. All had followed the process, all lived in the U.S., and none received access codes. This suggests a disturbing pattern — one that feels discriminatory toward U.S.-based fans. This is unacceptable and reeks of bias — possibly racism or nationality-based discrimination. I am actively exploring legal options to hold the organizers accountable for this exclusionary and unjust system.

For days we kept getting an error message from trying to access our tickets. StubHub tried to help but the technical difficulties of this app were unsolvable and we missed a once in a lifetime concert that we had paid for months in advance.