Amtelco Secure Messages

Name: Amtelco Secure Messages
Rating: 1.9 (16 reviews)
Author: Amtelco

By: Amtelco

Secure Messaging & Paging

Features & Capabilities

Amtelco Secure Messages (formally known as miSecureMessages or MSM) is a robust, encrypted, two-way instant messaging application which enables messages to be sent securely from device to device. Amtelco offers a secure cloud-based or on-site directory solution. When you receive a notification from Amtelco Secure Messages, a Persistent Alert notifies you until you acknowledge the message. You can view messages and quickly send a secure reply. Amtelco Secure Messages protects sensitive information such as PHI and streamlines team collaboration, offering industries secure business messaging. Amtelco offers an easy implementation process in contact centers, enterprises, and healthcare. Users will appreciate a secure messaging solution which prioritizes speed and is user-friendly. Amtelco Secure Messages offers high priority messages to ensure every critical message is delivered quickly and clearly, keeping users connected with fast and reliable two-way communication.

Amtelco Secure Messages seamlessly integrates with your current systems, simplifying maintenance and support. Built with flexibility and customization in mind, Amtelco Secure Messages effortlessly adjusts to your evolving IT setup. With our responsive development and support teams located in the US, you'll experience reduced training and troubleshooting time, ensuring smooth operations.

Contact centers gain from the extensive reporting, trackability, and interoperability Amtelco Secure Messages offers. Featuring clearly documented read receipts, administrators stay informed about the delivery, opening, and reading of crucial messages, holding their teams accountable. Enjoy peace of mind, knowing messages are delivered swiftly and securely through Amtelco Secure Messages.

Key Features:

End-to-end encryption
Off-device message storage
Group messaging
Persistent alerts (SMS escalation) and push notifications
Send attachments (photos, videos, and audio recordings)
Intuitive interface
Voice-to-text mode (Dictation)
HIPAA and HITECH compliant
Remote disabling if a device is lost or stolen
Tracking and Reporting
High-priority sounds
Critical Alerts
Personal, Group, or System quick phrases
Single sign-on (SSO) and Security Assertion Markup Language (SAML) authentication
Works on mobile data and WiFi
View the status of contacts instantly (online, offline, do not disturb)
Configure Circles for fast access to the right contacts (Circles can be configured by the user and by administrators)
Complete activity audit trails
Easy reporting and analytics
Third-party integration via API (Contact us for more information)
Replaces pagers and unsecured SMS
Auto-replies and away messages
Optional reply modes: No Reply, Reply to Sender, and Reply All
Device consolidation and Bring Your Own Device (BYOD)

For more information, contact Amtelco at 800-356-9148 or e-mail info@misecuremessages.com.

New phone or device? Re-install the Amtelco Secure Messages app and login with your existing Amtelco Secure Messages credentials. If you don’t know what your login credentials are, contact your Amtelco Secure Messages system administrator or Certified Provider. This may be your answering service, contact center, or your main point of contact within your organization for Amtelco Secure Messages. Requires a connection to cloud-based or on-site Amtelco Secure Messages solution provided by Amtelco.

User Growth & Download Statistics

App

By:

Amtelco

Rating:

1.90

(16)

Version:

7.0.11 Last updated: 2026-02-17

Version code:

882088137

Creation date:

2011-03-17

Compatible devices:

Size:

64.92MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-04

Compare stats and ranking:

Ranking

# 468,351 ▼ 4,932

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Amtelco

Apple Apps Store

https://apps.apple.com/us/app/amtelco-secure-messages/id423957478

Website:

https://www.amtelco.com/products/secure-messaging-app/

User Reviews

Most reviews complain about reliability and critical alert delivery issues, with frequent crashes, slow loads, and messages failing to display or send. Notifications are often quiet or blocked, risking patient care. Users also report loss of basic features after updates and a difficult UI. A few note decent features like consolidated on-call data and responsive support, but overall reliability and support gaps hinder use in urgent healthcare settings.

Pros

Consolidated on-call schedule and patient messages in a single app
Secure messaging with the ability to respond to the answering service without making a phone call
Some users report the app works adequately for their needs
Responsive support team

Cons

Frequent crashes and overall instability; slow loading and messages failing to open or send
Critical alert/notification issues: sounds not playing, Do Not Disturb blocking alerts, lock screen banners not clearing
Loss of basic functionality after updates (e.g., cannot copy phone numbers, cannot forward multiple messages, cumbersome navigation)
Poor or regressive UI changes; new updates make workflow slower and harder to use
Limited support availability (weekends) and occasional broken links for support

Recent reviews

Simple, easy to use.

by GM*****, 2026-06-17

Password and passcode? What’s the difference? Why both? Just let me in so I can do my miserable job and call the worried well.

by Si*****, 2026-06-15

Apparently, I cannot give a zero star review. I am a doctor and my Answering service uses this app. It is terrible! I do not recommend it. I have missed multiple pages at night because the app frequently does not make sounds when pages are received.