BluPeak Credit Union

This App cannot make accurate financial calculations. How can I trust an institution with my money that doesn’t know math? The App no longer calculates available balance by deducting pending transactions. This app has gone backwards since BluePeak bought USE Credit Union. Back then even though it was just an old fashioned credit union, they still knew how to do math. Now that it’s shiny new BluePeak, the “Available Balance” is always the same as the “Current Balance”. So pending transactions like interbank transfers and ACH transactions that take days to settle aren’t deducted from “Available Balance” even though they are showing as pending right there in the app. So you have to manually figure out how much money you really have available to spend. Such a big step backward for a financial institution. Maybe they have to spend their money on rebranding instead of hiring app developers who can program basic calculations into the app. Or maybe someone just accidentally deleted that bit of code and no-one at BluePeak has noticed. Sad.

Oh joy, each month, I must use my online banking app to transact several Zelle payments and receive confirmastiono of Zelle deposits into my checking account. Too often the app will not accept a correct password. I am forced into Fprgot Password. Then I am told my new passwords are invalid, which means a call to the main office. They then say that I must use an underscore for some unknown reason. Meanwhile, I have wasted a lot of my valuable time due to a poor IT system at BluPeak, an otherwise friendly, pleasant alternative from the horrid NuVision Credit Union where they do not even answer your calls to the main number most of the time.

Doesn’t work with Plaid “Use your location” Unresponsive, loses documents “Use your location” Scams and phone spoofing External transfers are broken for weeks. Support team does not care about this at all.