Cracker Barrel

Downloaded the app before placing an order to see if there were any deals. The deal I got for doing so was nice, ended up with a free Shareable Cinnamon Roll platter. Everything else, however, was a nightmare. For starters, I tried to add a Country Fried Steak meal to the cart, but part of the meal was unavailable so it wouldn’t add. However, it also wouldn’t tell me which part was unavailable, so I had to keep changing the sides/extras until it finally went through. (The cornbread was the problem.) Then I went to edit the meal in the cart and found out the edit button doesn’t work at all. It just throws an error along the lines of “item not found” when you click it. Which was lovely, since that meant I had to fully remove the item from my cart and re-add it with the new changes. Then, the free Shareable reward wouldn’t activate. I ended up having to relaunch the app and try again, since trying to redeem the reward would throw a “failed to apply offers” error message. After reloading the app, it worked fine. Finally, it wouldn’t let me place the order. After all that struggle I ended up just having to call the restaurant and order over the phone since nothing I did would fix the issue. Double and triple checked my payment method, called to make sure they were open still, reloaded the app multiple times, changed the pick up time, nothing would work. I tried to use the app again today and encountered many of the same issues, but I was able to at least use the app this time. Yay. All in all, amazing food and good rewards through the app. If you can get the app to work, that is.

I attempted to redeem my reward of a shareable and added an order of fried pickles to my cart. Despite having the point(pegs) to redeem the item I was met with an error message when I got to my cart. Attempted to contact customer service through the app and they were completely useless. There seems to be issues of what items can actually be redeemed even if they are in the category for which the reqard should be viable or issues on the design if the app itself.