Chegg Study - Homework Help

They got rid of the ask an expert feature which is the only reason anyone got this app. The AI cannot do any engineering questions and will give up. And all the solutions on this app are outdated

I used to go to Chegg for their useful “Send your question to an expert” feature, however they removed this and i promptly canceled my subscription. Their AI can’t understand the complex questions I need help with and either answers incorrectly, or simply says it can’t answer my question. Chegg used to be amazing, but now it’s just another AI slop application.

Chegg used to be a staple throughout my college years, helping me when even my professors couldn’t. After some time away, I came back only to find that the platform has completely changed—and not for the better. AI has taken over, and the expert help that made Chegg valuable is essentially gone. You can no longer submit images of your questions, which was one of the most useful features. If your exact question isn’t already in Chegg’s system, you’re basically out of luck—and even the AI often falls short. I’m currently taking biochemistry, and every time I tried to get help, I kept hitting dead ends. I couldn’t understand why my images wouldn’t upload, only to find out (after calling customer service) that the feature had been removed entirely. That was incredibly frustrating, especially when my professor wasn’t available and I needed real support. Chegg used to feel like a hidden gem, but now it just feels like another generic AI platform. In trying to keep up with trends, they’ve lost what actually made them useful—real human help. Students and experts alike deserved better than this shift, especially at $20 a month. I cancelled my subscription immediately.