Reviews of Boyd Rewards

By: Boyd Gaming Corporation App

List of user reviews and ratings for Boyd Rewards

Total ratings

1.60 (Rating count: 174)

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Review summary

Most reviews describe a fragile, slow Boyd Rewards iOS app with persistent reliability issues. The top concerns are login failures (password resets failing, accounts getting stuck, iOS login blocked), crashes or white screens on launch, and slow, unresponsive interactions with no progress indicator. Users also report offers and current reservations not appearing in the app, rewards points not updating, and missing features (print, logoff). A minority see some value in the rewards program and cashless options when the app functions. Overall, the app's stability and data visibility are the primary pain points.

Pros

Convenient access to Boyd Rewards with generous benefits.
Cashless features are praised as a strong plus when working.
Some users report friendly, helpful staff at Boyd locations.

Cons

Frequent login problems: can’t sign in, password resets fail, or accounts get logged out.
Crashes or white screens on launch or during use.
Very slow, unresponsive UI with long delays and no progress indicators.
Offers and current reservations not reliably shown or updated in the app.
Platform limitations and missing features (e.g., iOS login restrictions, no print or logoff options).

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User Reviews

Recent rating average: 1.40

All time rating average: 1.60

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86% (43)

Date	Author	Comment
2026-04-15	Ra*****	Took 10 minutes just to find the “perfect” obscure angle for the selfie and then I was caught in an endless loop of “submit proper documents” when everything was present. Nothing stating what/if anything was missing. Never managed to create an account.
Took 10 minutes just to find the “perfect” obscure angle for the selfie and then I was caught in an endless loop of “submit proper documents” when everything was present. Nothing stating what/if anything was missing. Never managed to create an account.
2026-03-24	Ji*****	This app is horrible
This app is horrible
2026-02-15	Sp*****	Compared to other apps in Las Vegas, this one is amongst the worst. The login information is never consistent and it logged me out of my account one year ago during the time I was trying to retrieve a bonus that I had won. No one was available to help me log in or remedy the bug, I lost the promo opportunity, so I stopped gambling at Boyd properties. My son wants me to try again so..:
Compared to other apps in Las Vegas, this one is amongst the worst. The login information is never consistent and it logged me out of my account one year ago during the time I was trying to retrieve a bonus that I had won. No one was available to help me log in or remedy the bug, I lost the promo opportunity, so I stopped gambling at Boyd properties. My son wants me to try again so..:
2026-01-31	lD*****	I click the app to log on nothing shows up. It is only a white screen with a not to please specify username. Then you click ok and back to a white screen. There is nothing to show I am trying to log on. I’m new to this app but it seems like nothing works. Improvements need to be done for anyone to use it.
I click the app to log on nothing shows up. It is only a white screen with a not to please specify username. Then you click ok and back to a white screen. There is nothing to show I am trying to log on. I’m new to this app but it seems like nothing works. Improvements need to be done for anyone to use it.
2026-01-29	Bu*****	This app really sucks, frustrating to use if it works. Exceedingly slow and hardly tells what you want to find.
This app really sucks, frustrating to use if it works. Exceedingly slow and hardly tells what you want to find.
2026-01-14	Bi*****	Crashes as soon as it opens
Crashes as soon as it opens
2026-01-06	LE*****	You can no longer log into this app from IOS devices as of 6 Jan 2026.
You can no longer log into this app from IOS devices as of 6 Jan 2026.
2025-11-23	TC*****	I am a huge Boyd fan. Onyx level, & I talk their locations up all the time to everyone I know. But I’m frustrated with this app. I click on something, nothing happens for 10-30 seconds. I try to scroll, I wait 10-30 seconds. I wonder if it registered, so I do it again, which scrolls too far 35 seconds later. It just doesn’t work. I love the website, and I can tell by the layout that this app has a ton of potential. But it’s been over a year since this new format was released, and even though I have the newest iPhone Pro and the fastest speed internet beyond what most people could have, it takes me more than a minute just to select a location. No spinning wheel to let me know the app even registered my request. At least with a spinning wheel I know it’s thinking. I spend 5 minutes on this app, get nowhere, and head to the website. So if this is never going to be improved, or if it’s just the iPhone experience that is bad, I’ll officially delete the app and stick with the highly superior website. But I’d love for the app to work, because that’s how I interact with all of the other big casino names (that I don’t like nearly as much as Boyd).
I am a huge Boyd fan. Onyx level, & I talk their locations up all the time to everyone I know. But I’m frustrated with this app. I click on something, nothing happens for 10-30 seconds. I try to scroll, I wait 10-30 seconds. I wonder if it registered, so I do it again, which scrolls too far 35 seconds later. It just doesn’t work. I love the website, and I can tell by the layout that this app has a ton of potential. But it’s been over a year since this new format was released, and even though I have the newest iPhone Pro and the fastest speed internet beyond what most people could have, it takes me more than a minute just to select a location. No spinning wheel to let me know the app even registered my request. At least with a spinning wheel I know it’s thinking. I spend 5 minutes on this app, get nowhere, and head to the website. So if this is never going to be improved, or if it’s just the iPhone experience that is bad, I’ll officially delete the app and stick with the highly superior website. But I’d love for the app to work, because that’s how I interact with all of the other big casino names (that I don’t like nearly as much as Boyd).
2025-10-07	Jo*****	When I click book offer for quarterly stay it doesn’t do anything
When I click book offer for quarterly stay it doesn’t do anything
2025-10-02	Ca*****	I prefer the web app. The mobile app is okay, but it isn’t showing my current reservation which I made over a month ago. When I use the web app, my current reservation is listed.
I prefer the web app. The mobile app is okay, but it isn’t showing my current reservation which I made over a month ago. When I use the web app, my current reservation is listed.