Reviews of Baemin - Food Delivery

By: Woowa Bros Co., Ltd. App

List of user reviews and ratings for Baemin - Food Delivery

Total ratings

4.70 (Rating count: 16,853)

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Review summary

Baemin reviews show persistent reliability and accessibility problems. Key recurring issues are foreign-user payment barriers and verification hurdles, difficulty obtaining refunds for undelivered orders, frequent delivery problems (misdelivered items, delays), app bugs and performance lag, and often slow or hard-to-reach customer support. Some praise exists for good UX and fast delivery when it works, and a few users would order again, but the recurring issues dominate.

Pros

When it works, it delivers a good user experience with fast delivery.
The app UX/design is appealing and user-friendly when functioning.
Some users express they would reorder again, indicating possible value when issues don’t occur.

Cons

Foreign users face payment and verification barriers (limited card types, need for a Korean phone number, authentication failures).
Refunds for undelivered orders are hard to obtain or denied with little compensation.
Delivery reliability is poor (orders delivered to wrong address, long/unclear ETA, inconsistent rider availability).
App reliability issues (bugs, white screens, lag) and difficulty reporting problems.
Customer support responsiveness is inconsistent or hard to reach, with slow or unhelpful assistance.

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User Reviews

Recent rating average: 1.20

All time rating average: 4.70

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68% (41)

Date	Author	Comment
2026-08-20	pi*****	Despite what search engines say, this app can’t be used by foreigners
Despite what search engines say, this app can’t be used by foreigners
2026-08-19	오ㅑ*****	가끔 배달 시켜먹는데 그럴 때마다 배고파 디지겠는데 자꾸 서버 오류나서 화면을 불러오지 못했습니다ㅇㅈㄹ하고…….하 개빡치네요 내 와이파이가 이상한 줄 알았네;;
가끔 배달 시켜먹는데 그럴 때마다 배고파 디지겠는데 자꾸 서버 오류나서 화면을 불러오지 못했습니다ㅇㅈㄹ하고…….하 개빡치네요 내 와이파이가 이상한 줄 알았네;;
2026-08-05	ll*****	사무실이나 야외에서 시켜먹는 사람은 귀찮게 이거 자꾸 봐야하는데ㅡㅡ 사무실에서 점심 시켯는데 수저 안오면 당신네들이 책임질거야??
사무실이나 야외에서 시켜먹는 사람은 귀찮게 이거 자꾸 봐야하는데ㅡㅡ 사무실에서 점심 시켯는데 수저 안오면 당신네들이 책임질거야??
2026-07-29	ni*****	Geez. First we all know Korea is not foreigner friendly. I get it. Whatever. However it is money friendly. The guest bypass on the app is something I’ve used for literal years. No issues. Always got food. Zero problems. Now since I cannot bypass it and I don’t have a resident number. I can’t use your service and spent all the money I spent on food delivery, which is a lot. I get that it’s not your fault. Your country requires your legal ID to be able to order a sandwich which is just insanity at its finest, but the fact you took out the gas option which was able to be verified with your phone number, which worked well is crazy. Just disappointing at this point. You would think you would want things to improve, but yet here we are. Wait till Uber Eats makes a comeback there maybe then you’ll figure out who has the money.
Geez. First we all know Korea is not foreigner friendly. I get it. Whatever. However it is money friendly. The guest bypass on the app is something I’ve used for literal years. No issues. Always got food. Zero problems. Now since I cannot bypass it and I don’t have a resident number. I can’t use your service and spent all the money I spent on food delivery, which is a lot. I get that it’s not your fault. Your country requires your legal ID to be able to order a sandwich which is just insanity at its finest, but the fact you took out the gas option which was able to be verified with your phone number, which worked well is crazy. Just disappointing at this point. You would think you would want things to improve, but yet here we are. Wait till Uber Eats makes a comeback there maybe then you’ll figure out who has the money.
2026-07-23	나너*****	오늘 쿠팡이츠 오류나서 진짜 큰맘먹고 시켰는데 역시나다.. 이러니 망하지 우버야 잘못샀다 회사
오늘 쿠팡이츠 오류나서 진짜 큰맘먹고 시켰는데 역시나다.. 이러니 망하지 우버야 잘못샀다 회사
2026-07-21	su*****	버튼 누를때마다 계속 배민클럽 가입 유도하는 단계를 억지로 거치게 만드는데 이거 계속 이따구로 복잡하고 불편하게 만들면 굳이 배달서비스에 유료결제 선호 안하는 사람들 다 떠날듯. 뭐 유료 가입 안하면 고객으로 취급 안하는게 방침이면 모르겠지만 정책 결정할때 좀 생각을 하고 결정을 합시다.
버튼 누를때마다 계속 배민클럽 가입 유도하는 단계를 억지로 거치게 만드는데 이거 계속 이따구로 복잡하고 불편하게 만들면 굳이 배달서비스에 유료결제 선호 안하는 사람들 다 떠날듯. 뭐 유료 가입 안하면 고객으로 취급 안하는게 방침이면 모르겠지만 정책 결정할때 좀 생각을 하고 결정을 합시다.
2026-07-21	no*****	이따구로 디자인하지마라 소비자원에 신고할거다
이따구로 디자인하지마라 소비자원에 신고할거다
2026-06-30	타다*****	한 집 배달으로 돈 더 주고 시키면 뭐합니까. 일반 배달보다 더 늦게 오는건 물론인데. 쿠팡이츠로 시키세요.
한 집 배달으로 돈 더 주고 시키면 뭐합니까. 일반 배달보다 더 늦게 오는건 물론인데. 쿠팡이츠로 시키세요.
2026-06-23	li*****	Why do I need a residence card to use a food delivery app?
Why do I need a residence card to use a food delivery app?
2026-06-16	jo*****	I ordered malatang from Chunli Malatang and I found a hair!!!! I want a refund but the only way to talk to customer service is to by having a korean phone number.
I ordered malatang from Chunli Malatang and I found a hair!!!! I want a refund but the only way to talk to customer service is to by having a korean phone number.