Japan Airlines

Name: Japan Airlines
Rating: 4.6 (18608 reviews)
Author: Japan Airlines Co., Ltd.

By: Japan Airlines Co., Ltd. App

Travel

Overview

Version:

6.4.0

Last updated: 2026-08-26

Features & Capabilities

The all-new JAL app brings travel planning and booking into one simple, user-friendly experience. Discover destinations, plan itineraries, and secure your seats with just a few taps.

Features include visualizing your journey before you fly, checking inflight menus and Wi-Fi availability, real-time gate and delay notifications, and easy Miles and Status tracking. The app is designed for both first-time travelers and regular flyers, keeping you connected and informed at every step.

User Growth & Download Statistics

App Navigation & Mapping Marketing

By:

Japan Airlines Co., Ltd.

Rating:

4.60

(18,608) 171 new ratings

Version:

6.4.0 Last updated: 2026-08-26

Version code:

889430720

Creation date:

2012-08-08

Compatible devices:

Size:

130.25MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-30

Compare stats and ranking:

Ranking

# 12,329 ▲ 51

Other rankings

#16 in airline keyword 41 ▼ 2

Other platforms

Japan Airlines (v6.4.0)

4,196,974 4.61

(53,488)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Japan Airlines Co., Ltd.

Apple Apps Store

https://apps.apple.com/us/app/japan-airlines/id351785536

User Reviews

The Japan Airlines iOS app is largely criticized for reliability, navigation, and missing features. Recurrent issues include reservation lookup failures, syncing with JMB accounts, and codeshare handling; missing home city options like Honolulu/Guam; a clunky redesign; weak codeshare integration with partners; and absent boarding details (terminal/gate info, QR codes, wallet tickets). A few users note some flight search functionality and inflight movie previews, but overall the app is described as unusable by many.

Pros

Flight search and basic flight information are accessible in the app.
Inflight movie previews are available in the app.
The app provides a basic framework for travel planning despite issues, indicating usable underlying features.

Cons

Booking and reservation management is unreliable: cannot locate bookings, syncing with JMB accounts, and codeshare handling problems.
Location coverage is incomplete: Honolulu and Guam are missing as home/current city options.
The app design feels clunky and user-unfriendly, with changes that users dislike.
Codeshare/partner integration is weak: American Airlines bookings arent recognized and seat management is difficult.
Critical boarding details are missing or hard to access: no terminal/gate info, QR codes dont appear, and wallet-ticket support is lacking.

Recent reviews

I get an email about a 3 minute schedule change and I have to go and confirm it. The link to website just takes you to a page that says error. You try to call and it’s an hour wait. I tried getting the app and joining the mileage club. It gives me my itinerary and tells me there’s a change and to confirm it but oh no the page you end up on does the same thing. So 3 hours were spent on something that should have taken 1 minute and it’s still not resolved. Get your digital technology working!!!