eKeypad is a software solution for controlling a wide range of Security, Video Surveillance and Home Automation systems.
● Simple and easy setup with detailed install guides
● System and data security focused
● Strong end-user and installer support
● Flexible and robust push notifications
● Extensive customization and organization abilities
● Create fully custom touch screen interfaces
INTEFACE CUSTOMIZATION
Every install and user is different. Each has unique requirements and preferences for the best control interface. From a single button interface to an interactive floor plan, the eKeypad interface can be adapted to fit. Both stock and custom interfaces are available on all iOS platforms. The pre-built interface offers a large number of customizations and organization options. Tablet platforms extends this ability to create fully custom touch screen interfaces for use on tables or TV screens.
ORGANIZATION AND CAPABILITIES
To make larger integrated systems easier to use, eKeypad learns the equipment setup to optimized user interaction. eKeypad is not only aware of the systems configured, but also the capabilities of each individual item in the system. This allows for intelligent sorting and the display of item controls. By configuring multiple systems and using the profiles feature, items can be consolidated across systems, separated into separate views or any combination if the two.
END-TO-END SECURITY
The security of your system and personal data is very important and eKeypad uses both visible and non-visible features to safeguard them. We do not make use of cloud servers and do not store your data outside your mobile device. All data is stored on the device encrypted and all network connections use encryption protocols where possible.
ALWAYS AVAILABLE
Mobile devices are designed to be mobile and eKeypad is designed to seamlessly adapt as devices move between networks. We include numerous setup guides, help articles and support services to ensure a reliable solution. A robust and flexible push notification* capability provides distribution of important status changes in your equipment.
UNMATCHED SUPPORT
If you encounter an issue or have a question, we are here to help. Our support services can help you identify and resolve issues quickly and recommend changes to prevent the issue from re-occurring. Automated testing and support tools within eKeypad help diagnose issues quickly. We also make installation guides and help articles available to document the best ways to setup and configure your system. If necessary, we can schedule phone support.
INSTALLER FOCUS
Professional installers are often involved in the setup and support of eKeypad. This makes support services critical for installers. We have programs, training and real-time support services that address the unique needs of installers. We are dedicated to help installers achieve success. For more information, contact us through our web site or your manufacturers representative.
Push notification support requires a subscription costing $2.49 monthly or $23.99 yearly (prices vary by region). Payment will be charged to iTunes Account at confirmation of purchase and auto-renews at the same price unless disabled in iTunes Account Settings at least 24 hours before the end of the current period. Your subscription can be managed in your iTunes Account Settings.
Equipment supported by eKeypad Pro:
∙ Elk M1 and EZ8 alarm and automation panels
∙ Ness M1 alarm and automation panels
∙ Universal Devices ISY INSTEON and Z-Wave automation controllers
∙ PCS Mi LightStyle automation controllers and PIM-IP interface modules
∙ Web Mountain UPB interface module
∙ Philips Hue LED lighting
∙ Russound C-Series multi-room audio systems
∙ Over 500 IP Video Cameras, Analog encoders, DVRs and NVRs
∙ Contact us to request support for additional equipment
Users praise eKeypad Pro for its deep feature set and cross‑device control and for strong, responsive support, with many reporting year‑over‑year reliability. However, frequent reliability issues and update‑related problems dominate negative feedback: occasional disconnects and missed button presses, repeated losses or corruption of saved configurations/backups after updates, and bugs introduced by new versions. The app’s UI is sometimes buggy, and not all customers feel supported consistently. Overall, the app offers powerful automation when stable, backed by excellent developer help but carries ongoing maintenance challenges.
Pros
Very feature-rich with broad control over Elk M1, ISY/Insteon, lighting, scenes, and cameras.
Excellent, quick developer support and responsive help.
Longstanding, generally reliable core app used by many for years.
Strong cross-device remote control capabilities across iPad, iPhone, and related automation components.
Cons
Reliability and connectivity can be inconsistent: button presses may be ignored and ISY connections can drop after router power cycles.
Configurations and backups can be lost or become corrupted after updates, forcing reconfiguration.
Updates frequently introduce bugs or regressions that cause crashes or broken features.
The UI sometimes feels buggy or crash-prone and can seem outdated.
Support responsiveness is inconsistent, with some users reporting unhelpful or slow responses.
Recent reviews
There is really nothing else in this space that has the wealth of features eKeypad Pro has for the control of an Insteon network though the ISY994i controller. That said, reliability is a bit of an issue. It’s frustrating when it “ignores” button presses. It’s more frustrating when it won’t connect to the ISY at all, particularly after a router power cycle/power failure (though this may be an ISY issue - I simply don’t have the time of the means to diagnose and isolate it to one or the other, but cycling network access on the ISY resolves it. Damned difficult to do when not on site, though…) And the Apple Watch app. I really miss it. Was great to have that ease of access, but apparently too great a burden on the developers to keep it alive. It’s been years…
byBo*****, 2021-08-16
The past few months (2021) have seen a lot of bug fixes and better performance. I’ve been using this for several years with my Elk M1 and ISY-994 and it’s pretty nice.
bySD*****, 2021-08-03
This is a great App to control your M1. Support is very quick and efficient in addressing any set-up or other issues. Been using for many years and Highly recommend.