Reviews of Cookie Plug

By: THE COOKIE PLUG GROUP, LLC App

List of user reviews and ratings for Cookie Plug

Total ratings

4.80 (Rating count: 390)

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Review summary

Users praise the cookies’ quality and express a strong desire to try and recommend Cookie Plug. However, repeated complaints center on the app’s unreliability—buggy UI, sign-up hurdles, and order-flow problems—and on unclear pricing. The website is often easier to use than the app. Addressing app reliability and clarity in signup, checkout, and promos would align the product quality with the customer experience.

Pros

Cookies are high quality and taste great, consistently praised by users.
Strong customer enthusiasm and willingness to recommend Cookie Plug.
Positive brand vibe and friendly staff noted by some customers.

Cons

The app is buggy and cumbersome, making it hard to use and order.
Sign-up and account creation issues, including emails already in use and failing validation.
Checkout/order management problems, such as no cancellation/edit after payment and delivery/pickup errors.
Pricing/promo details are confusing or misleading.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.80

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46% (6)

Date	Author	Comment
2025-06-09	Ta*****	I can't believe these aren't on every corner!!! lol
I can't believe these aren't on every corner!!! lol
2024-09-27	bn*****	I love cookie plug! But the app is too cumbersome to use and for some reason I can’t order the dub stack on the app. The website is much easier to use.
I love cookie plug! But the app is too cumbersome to use and for some reason I can’t order the dub stack on the app. The website is much easier to use.
2024-08-16	Da*****	Best cookies in town
Best cookies in town
2024-06-30	Gl*****	Cookie Plug hit the spot! And the dough dealers are super friendly and awesome! It’s a very tasteful vibe! If you haven’t tried Cookie Plug, make a run for it, you won’t regret it!
Cookie Plug hit the spot! And the dough dealers are super friendly and awesome! It’s a very tasteful vibe! If you haven’t tried Cookie Plug, make a run for it, you won’t regret it!
2024-06-17	bi*****	Bad app design it’s buggy but cookies good
Bad app design it’s buggy but cookies good
2024-03-22	tw*****	I can’t even sign up, every single email I own is apparently in use, even my work email
I can’t even sign up, every single email I own is apparently in use, even my work email
2023-12-19	ic*****	Best cookies to have as a snack highly recommend to calm the munchies 💯🔥
Best cookies to have as a snack highly recommend to calm the munchies 💯🔥
2023-12-17	Be*****	Can’t wait to try
Can’t wait to try
2023-12-03	50*****	it doesn’t let you cancel at all or edit anything once you pay because it made it a pickup when i need it delivered and then when i tried to make it into a delivery it would give me a message saying “error”
it doesn’t let you cancel at all or edit anything once you pay because it made it a pickup when i need it delivered and then when i tried to make it into a delivery it would give me a message saying “error”
2023-11-25	Sp*****	They say buy 4 get 8 free but then they charge $39 for 4 to get the 8 free or you can just buy 12 for $39 makes no sense
They say buy 4 get 8 free but then they charge $39 for 4 to get the 8 free or you can just buy 12 for $39 makes no sense