Airbus Remote Assistance

With Airbus Remote Assistance you can provide and receive remote assistance internal or external of Airbus. It offers a wide set of features and modules to handle daily challenges in maintenance and service efficiently. Communicate with experts location-independently via video session, exchange messages and media, and much more!

It provides live video and voice communication from on-site technicians to one or more remote experts.

It can be used in combination with smartphones, tablets, notebooks or augmented reality headsets (Microsoft HoloLens 2)

Remote Maintenance

• Live video streaming with an expert or other users from your contact list • Video sessions with anonymous participants are also possible using a combination of service number and password • Integrated laser pointer to point out specific elements • Take snapshots of the video session in progress and add annotations for better understanding • Exchange documents such as photos, videos, documents, etc. • Splitscreen view with the whiteboard or PDF document • Sharing desktop screen • Invite additional participants to an ongoing session and host a multiconference • Recall past sessions online at any time in the service case history • End-to-end video encryption with WebRTC

Instant Messenger

• Exchange messages and media via the instant messenger • Group chats • Use the contact list to see which experts or technicians are currently available • SSL-encrypted data exchange (GDPR-compliant)

Session scheduling

• Organize and plan work processes and meetings • Create as many online meetings as you need • Invite team members from your contact list or add external participants via email invitation