Reviews of Qure Skincare

By: Light Tree Ventures

List of user reviews and ratings for Qure Skincare

Total ratings

1.50 (Rating count: 171)

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Review summary

Users report decent initial pairing, reminders, and treatment customization as positives, but frequent issues dominate: unreliable tracking/history after updates, forced reconfiguration of plans, notification bugs, and a buggy interface with inconsistent connectivity. Many also want longer duration options and better progress review features. Overall sentiment leans negative due to UX and data-tracking flaws despite positive hardware.

Pros

Easy/fast automatic connection to the mask
Reminders/notifications for daily treatments
Customization options (ability to select blue/red light)

Cons

Tracking and history are unreliable or missing; completed treatments not saved and usage days not accurately reflected
Update changes force rebuilding or editing treatment plans, making it hard to start or complete a session
Notification bugs: duplicates, cannot edit/delete, or alerts popping up unexpectedly
Buggy interface and occasional freezes; inconsistent connectivity requiring retries
Missing/limited features: no easy progress review (no side-by-side progress, no 10-20 minute duration control)

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User Reviews

Recent rating average: 1.50

All time rating average: 1.50

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73% (38)

Date	Author	Comment
2026-05-30	Ca*****	The face mask is nice. The app is trash. If I knew the app was awful I probably wouldn’t have bought the mask. It disconnects all the time, making me reconnect a million times before I can actually use the mask. If you haven’t bought the mask already, don’t.
The face mask is nice. The app is trash. If I knew the app was awful I probably wouldn’t have bought the mask. It disconnects all the time, making me reconnect a million times before I can actually use the mask. If you haven’t bought the mask already, don’t.
2026-05-16	Be*****	Every time I try to log an infusion treatment it sits there thinking forever and never logs it on the calendar.
Every time I try to log an infusion treatment it sits there thinking forever and never logs it on the calendar.
2026-03-02	cu*****	The app doesn’t connect to the mask. You’d think for nearly $400 the app would work so you can use the device as it was intended
The app doesn’t connect to the mask. You’d think for nearly $400 the app would work so you can use the device as it was intended
2026-02-18	si*****	This app automatically connected to my Qure face mask. Works great! The targeted treatment is so cool. I love doing the blue light on my cheeks and chin where I’m most acne prone. Also love that I can set a notification for a daily reminder to do my treatment! 10/10
This app automatically connected to my Qure face mask. Works great! The targeted treatment is so cool. I love doing the blue light on my cheeks and chin where I’m most acne prone. Also love that I can set a notification for a daily reminder to do my treatment! 10/10
2026-02-10	cr*****	Device connects but can’t seem to track my daily sessions.
Device connects but can’t seem to track my daily sessions.
2026-01-27	! *****	Recent update made it easier to connect the app to the device but it no longer keeps track of what days you've used it. Attempts to notify the developer just links to home page of Qure's website.
Recent update made it easier to connect the app to the device but it no longer keeps track of what days you've used it. Attempts to notify the developer just links to home page of Qure's website.
2026-01-22	Sh*****	If you miss a treatment you can’t edit the current plan you’re on. Product is great so far but the app isn’t helpful.
If you miss a treatment you can’t edit the current plan you’re on. Product is great so far but the app isn’t helpful.
2026-01-21	Ze*****	The new version doesn’t save any of my completed treatments. I also lost my treatment history with the update. Like another reviewer mentioned, it asks me to set a treatment schedule each time I connect. The mask gets 5 stars though.
The new version doesn’t save any of my completed treatments. I also lost my treatment history with the update. Like another reviewer mentioned, it asks me to set a treatment schedule each time I connect. The mask gets 5 stars though.
2026-01-20	ge*****	The update connects faster, which is great. However, the app currently forces me to set up a new schedule before I can use the red light therapy. Once that’s fixed, I’ll happily update my rating.
The update connects faster, which is great. However, the app currently forces me to set up a new schedule before I can use the red light therapy. Once that’s fixed, I’ll happily update my rating.
2026-01-18	Tm*****	The mask itself is great and works really well, but the app is very frustrating. I receive multiple notifications in a single day even though notifications are turned off. The biggest issue is the tracking. If I set a notification reminder for a certain time, the calendar shows a red dot for every single day in the future, even though that doesn’t mean I actually used the mask. That makes the calendar useless for tracking real usage. If I remove the notification within the app, then nothing shows up on the calendar at all—it’s completely blank. There’s no accurate way to see which days I actually used the mask. It would be much more helpful if the calendar only showed a red dot on the days a treatment was actually completed and left other days blank. Given the cost of the mask, one would expect the app to accurately reflect usage and help show progress over time. While the app allows you to take progress photos, all the images are stored in a basic gallery. There’s no way to compare photos side-by-side, zoom in, or closely review changes—you can only view them as small thumbnails. This makes it difficult to truly see results. The mask itself is excellent; I just wish the app matched the quality of the product.
The mask itself is great and works really well, but the app is very frustrating. I receive multiple notifications in a single day even though notifications are turned off. The biggest issue is the tracking. If I set a notification reminder for a certain time, the calendar shows a red dot for every single day in the future, even though that doesn’t mean I actually used the mask. That makes the calendar useless for tracking real usage. If I remove the notification within the app, then nothing shows up on the calendar at all—it’s completely blank. There’s no accurate way to see which days I actually used the mask. It would be much more helpful if the calendar only showed a red dot on the days a treatment was actually completed and left other days blank. Given the cost of the mask, one would expect the app to accurately reflect usage and help show progress over time. While the app allows you to take progress photos, all the images are stored in a basic gallery. There’s no way to compare photos side-by-side, zoom in, or closely review changes—you can only view them as small thumbnails. This makes it difficult to truly see results. The mask itself is excellent; I just wish the app matched the quality of the product.