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Features & Capabilities
User Growth & Download Statistics
App
- By:
- Copilot Software LLC
- Rating:
- 4.30 (39)
- Version:
- 2.0.1 Last updated: 2026-05-26
- Version code:
- 885964919
- Creation date:
- 2023-02-17
- Compatible devices:
- Size:
- 8.89MB
- URLs:
- Privacy policy
- Full description:
- See detailed description
- Source:
- Apple Apps Store
- Data ingested on:
- 2026-06-08
- Compare stats and ranking:
-
For Developers
Contact the developer
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User Reviews
Copilot CRM is lauded for improving workflows, organization, scheduling, billing, and KPI tracking, especially in service-based businesses, with several users praising strong customer service and ongoing product improvements. However, recurring concerns include unreliable automations and email delivery, bugged templates, slow loading, and missing components. Pricing is frequently cited as high with limited plans and questionable trial options, and some users report aggressive sales tactics. Customer support is described as inconsistent, with some users experiencing no assistance. Overall, many consider it transformative when it works but risky due to reliability and cost. Pros
- Strong customer service
- Automations and workflow improvements that boost admin efficiency
- Positive transformation of business operations for service-based businesses
- Ongoing development and improvements/roadmap
- Tailored to service-based industries
Cons
- Reliability issues with automations and email delivery
- Bugs, templates issues, and slow performance
- High pricing and limited plans, with perceived overpricing
- No free trial and aggressive sales tactics
- Inconsistent or insufficient customer support
Recent reviews
This software absolutely sucked. Little things where automations would turn off without any reason, the inability to export data without a higher plan, many emails not sending, and many more things. My cortisol levels were higher than a skydiver pulling the chute ripcord twice every time I opened this interface and began working with it. Not only that, but their plans are very weird and they only offer a couple of them, all of which are very expensive for the return.
An example of the problem with this software is the inability to take the “budgeted hours” off of the client PDF when they want to download a pdf on an estimate. So if I put 10 budgeted hours down for a job, the customer will see that. If that customer then sees I only took 8 hours, they won’t be happy.
I’ll give the devil his credit, their customer service is next to none. It’s awesome. But customer service matters if you have something functional to actually service, this software is not that.
Highly dislike and don’t recommend!!!!
by Ri*****, 2026-03-31
Great for work flow, organization of customers, scheduling, billing, reporting and marketing
by Ri*****, 2026-02-18
CoPilot/ HomeWorks has really transformed our business. Our admin is running so much smoother with the automations and operations and sales is much more trackable than our last crm. Customer service is also top notch! Highly recommend this crm
by Po*****, 2026-01-07
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