Luma Virtual Agent

Serviceaide's Al-powered virtual agent is now available in a Mobile app. Organizations with employees that work in the field often have challenges providing quick and easy support. The Luma Mobile App puts a personal virtual agent in their pocket. Now, employees are well supported around the clock even while away from the office by a virtual agent that is ready to provide them with information, gather and submit information, or initiate a process or workflow.

In addition to a standard text-based channel, Luma Mobile App is enhanced with the following advanced features:

Easy Voice Interaction: Luma Mobile App is voice-enabled. Users have the option of typing messages or speaking with the virtual agent. Users can avoid typing long responses; instead, they talk to the virtual agent. It leads to a simple, natural conversation like they would with a human.

High-Resolution Camera Access: Luma Mobile App can harness the power of your device camera. Users can gather high-resolution photos using the mobile camera and submit them as attachments when interacting with the virtual agent. The camera can also scan barcodes or QR codes and identify IT assets, products, or other items identified by a barcode or QR code.

Location Services: Luma Mobile App also supports location-based services. You can now configure services in your virtual agent that may need the user’s location to provide accurate information or support. While executing such services, the virtual agent asks the end-user to share their location. This is a powerful way to provide support in the field in various situations.

Attachments: Luma Mobile App can also access photos and documents available on your phone. When interacting with the virtual agent, users can attach and upload images from the photo library or any other document on their phone, such as a PDF file.

These features make Luma Mobile App a power tool that makes interacting with your virtual agent simple and effective.

Just, ask the Luma Virtual Agent for information or service and see how easy it is to get assistance.