Wio Personal

Since a couple of weeks, I’ve been trying to verify my identity through the app as a new customer, but the app crashes with a coding error. Support has been contacted and informed since day one, but nobody has contacted me. Most important, the error has NOT been fixed, even with the new update. The response from the customer support “We’re unable to identify you…” which is a copy and paste to every critical review, is a joke! A joke is also asking you to contact them through social media for support. I wonder how these clowns got a banking license in the first place!

This bank does NOT deserve you as a customer and certainly it doesn’t deserve your money! Since a week, I am trying to open an account with Wio as a NEW customer, and every time I’m stuck at the “Verify Identity” step as the app crashes with an “exception” json parser error, clearly a bug in the app’s code. I’ve installed/uninstalled the app multiple times, I’ve opened a ticket with customer support, provided screenshots and detailed explanation and still, after a week, there is NO update. So, if new customers, willing to deposit at least a couple of millions in AED, are treated this way, I can imagine the poor and lousy treatment and support current customers might receive, if they have a problem with their money. Stay AWAY from this bank!