KF Rewards

I ordered four kolaches on the app and was waiting. The app kept saying “in progress” but it wasn’t a big order and there were not a lot of people so I went in. My order was already bagged and sitting under the counter! I don’t know if the staff has to send updates to their system or it’s something else but my order still said “in progress.” Okay, now the staff person with whom I spoke: I stated my purpose for there and she found my order. She grabbed the bag with my order then looked around lost THEN put it back under the counter! WTH I must’ve given her a funny look because she asked “mobile order?” I said Yes and my name. She looked around again and I even stated how many items in order. She repeated my name back to me in a question and I said yes. She produced the bag again then handed it to me. That’s when I know for sure I gave her a quizzical look then walked out. The icing on top of this clusterbiff was that the app still said “in progress.” This app is bad but so was staff so KF needs to refine some things. I still love the kolaches but I know to set aside more time for this place. (It’s the only one by my work so I don’t want to go to another location in a different city.)

Ordered on the app and it said order will be ready by 9:43, I got there about 9:35, told them that I was just waiting and wanted to let them know I was here. They said it’s going to be an hour until my order was ready. They cancelled it for me but they said it’ll take at most 5 business days to get my refund

Does not let you cancel order - even when store is asking you to, because they are out of the items you ordered.