Narwal

Name: Narwal
Rating: 3.7 (573 reviews)
Author: Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

By: Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

Lifestyle

Features & Capabilities

The Narwal app lets you control the Narwal robot remotely, monitor its status anytime, and unlock advanced features from anywhere.

It offers 5 cleaning modes, including Freo Mode, and lets you customize cleaning plans (sequence, frequency, mopping pressure and moisture). Spot cleaning targets specific areas; Map Management lets you merge and divide rooms, set no-go zones; and you can finish with a customized, engaging short video report of the cleaning results.

User Growth & Download Statistics

App Home Automation

By:

Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

Rating:

3.70

(573)

Version:

2.6.95 Last updated: 2026-06-16

Version code:

887034187

Creation date:

2022-10-18

Compatible devices:

Size:

307.33MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-01

Compare stats and ranking:

Ranking

# 82,231 ▲ 260

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

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Developed by:

Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

Apple Apps Store

https://apps.apple.com/us/app/narwal/id1636748263

User Reviews

Narwal delivers strong cleaning and mopping performance with good mapping and multi-unit app control, offering clear convenience and time savings. However, users frequently encounter app connectivity issues, mixed results with room mapping/splitting, and frustrations with customer service and warranty support, plus occasional hardware/software reliability problems that impact regular use.

Pros

Outstanding vacuuming and mopping performance, especially with pet hair; generally worth the price.
Advanced AI mapping and obstacle avoidance that works well compared to competitors.
App supports and controls multiple Narwal units across the home for centralized management.
Significant convenience and time savings from hands-free cleaning.

Cons

Frequent app connectivity issues and sign-in problems; reliability is inconsistent.
Mapping and split-room features struggle with open layouts or multiple entrances.
Customer service and warranty handling are criticized; warranty terms unclear or not honored.
Occasional hardware reliability problems and software glitches that affect regular use.

Recent reviews

This app is trash. I buy a $1500 robot and the dang thing loses connection after the first use. Keeps saying network error…reconnecting. And if I reset the robot, it just flat out says unable to connect. So my expensive robot is a brick now. Terrible company. I’ll never buy Narwal again.

by km*****, 2026-06-04

Can’t split large rooms without creating makeshift physical walls for the robot to detect which is asinine. This should be doable virtually within the app. Can’t schedule the robot to clean one room at a time within a single task to allow the bin to empty after each room is cleaned since the robot can’t be configured to empty after a certain sq ft is cleaned. Instead you have to create a timed scheduled task for each room but the robot will skip the next task if it’s still running the 1st one. So you’ll end up with missed rooms depending on how long it takes the robot to complete each room. The only other way is to expand the cleaning schedules to occur throughout the entire day. Never had these issues with the roborock app.

by ry*****, 2026-06-03

Had my Narwal freo x ultra for 2 years and it’s still amazing. I have two dogs and a big house. I have the Narwal vacuum every morning and then M/W/F/Sun it mops after vacuuming. Every person comments on the cleanliness of my floors. I just got the flow 2 and moved the Freo upstairs the flow is also amazing. Best decision of my life.