Smartz Eaze

Really?!? I have an annual subscription and I’m getting ads just to see my cameras?!? I’ve seen the developers response that they are working on it? No, you’re not! It’s a simple code fix and you’re trying to generate more revenue. You need to fix it or risk losing more subscribers. I’m already looking for other systems that wouldn’t dare invoke ads to paying customers. I totally understand free services, but not paying customers that have annual subscriptions. So, if this isn’t resolved soon, you’re losing another paying customer. UPDATE: You ask us to contact your customer support team, for what? If there’s nothing that can be done about it right now what is contacting your support team going to do again? It’s a simple code fix you could do it. You choose not to. You are actually trying to push your customers away. Nobody wants to pay for ads I don’t like looking at ads every time I need to look at my cameras. Contacting your customer support team will do absolutely nothing other than generate a ticket that sits in a queue and eventually, if you guys decide to fix it, unless you wanna start giving money back to your paying subscribers for the inconvenience of opening up ads. Personally, I think any, and all of us paying customers should be reimbursed for the hassle of this screwup of having ads every time

I bought these cameras to be able to look back on events, as well as for emergencies. Imagine laying in bed and you hear a noise. You open the app to see if there is an intruder but WAIT…first you must watch an ad. Seriously?! I pay a monthly subscription to be able to store 24 hrs in the cloud and now you’ve added ads? Fortunately the cameras weren’t too expensive. I will count this as a loss and go with a different brand like Ring that actually cares about security 🙄

I guess time to change to another apps that is more reliable. I didn’t do this before been using for the last 10years plus. Too bad. Best of luck!