Reviews of Nancy's Pizza

By: Chicago Franchise

List of user reviews and ratings for Nancy's Pizza

Total ratings

4.90 (Rating count: 811)

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Review summary

Reviewers consistently praise Nancy’s Pizza for high-quality, tasty pies and fast delivery with friendly service. However, the Apple app is repeatedly criticized for usability and reliability issues, such as autofill problems, missing back button, and blocking pop-ups, plus in-app payment failures and location selection glitches. Occasional longer waits are noted for some items. Overall, the positive pizza experience is common, but app reliability significantly affects ordering ease.

Pros

Pizza quality and flavor are repeatedly praised (delicious, authentic taste, good crust, stuffed crust varieties).
Fast delivery with hot, well-prepared pizzas arriving quickly.
Friendly, attentive staff and good overall service across locations.
Menu variety including stuffed crust and gluten-free options is appreciated.

Cons

App usability and reliability issues are common (order screen problems, iOS autofill incompatibility, no back button, disruptive pop-ups).
In-app payment sometimes doesn’t work, hindering orders.
Location detection/remembering the chosen pickup location often fails, requiring manual selection.
Occasional longer wait times for certain pizzas (e.g., stuffed crust) mentioned by customers.

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User Reviews

Recent rating average: 4.30

All time rating average: 4.90

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Date	Author	Comment
2026-01-25	Gi*****	Nancy’s delivery can’t be beat!!!! Ordered at 4:13 at my door at 4:55!!! Hot and delicious!!!
Nancy’s delivery can’t be beat!!!! Ordered at 4:13 at my door at 4:55!!! Hot and delicious!!!
2025-12-03	Te*****	Been in Chicagoland for 9 years and this is the closest thing to a New York pizza I’ve had yet and I’ve tried dozens of places. Thank you Nancy’s.
Been in Chicagoland for 9 years and this is the closest thing to a New York pizza I’ve had yet and I’ve tried dozens of places. Thank you Nancy’s.
2025-10-27	Tw*****	Great Service! Delicious food! Thank you
Great Service! Delicious food! Thank you
2025-09-07	Ju*****	My Small Pizza was really good l had as my topping was chicken and hot giardinara, mozzarella cheese.
My Small Pizza was really good l had as my topping was chicken and hot giardinara, mozzarella cheese.
2025-08-22	Na*****	I love eating Nancy’s Pizza. Their app is the absolute worst among local and national competitors and is what prevents me from ordering more often. Issues - all related to “ORDER” screen • incompatible with native iOS autofill (it thinks every field is asking for a password and doesn’t differentiate between phone number/credit card/email/etc inputs) • no back button • annoying pop ups about the store being closed that block the store selection button if you are trying to order at a different location than usual while your usual is closed
I love eating Nancy’s Pizza. Their app is the absolute worst among local and national competitors and is what prevents me from ordering more often. Issues - all related to “ORDER” screen • incompatible with native iOS autofill (it thinks every field is asking for a password and doesn’t differentiate between phone number/credit card/email/etc inputs) • no back button • annoying pop ups about the store being closed that block the store selection button if you are trying to order at a different location than usual while your usual is closed
2025-08-02	Pi*****	BEST pizza I’ve had in a long time!!!! Quality ingredients! Everything was perfect!! Amazing!!!
BEST pizza I’ve had in a long time!!!! Quality ingredients! Everything was perfect!! Amazing!!!
2024-09-27	Ch*****	We❤️our pizza tonight Gluten Free veggie Large Italian Sausage w/pepperoni Good stuff!! Thank you!!!
We❤️our pizza tonight Gluten Free veggie Large Italian Sausage w/pepperoni Good stuff!! Thank you!!!
2024-09-23	Ja*****	Was my husband’s birthday today and we had Nancy’s stuffed lighter pizza. Stuffed with pepperoni and green olives. Mmmm so good The young lady that waited on us was so nice and brought us a refill on our drinks without us even having to ask her. Love their pizza.
Was my husband’s birthday today and we had Nancy’s stuffed lighter pizza. Stuffed with pepperoni and green olives. Mmmm so good The young lady that waited on us was so nice and brought us a refill on our drinks without us even having to ask her. Love their pizza.
2024-09-14	De*****	We live 1.5 hours away from the Litchfield IL location, but we love the pizza so much that we make the trip several times a year & stay next door at the Hampton hotel. My husband & I are 56 years old & never been so offended when we were told we are being cut off after 13 beers - 5 for me and 7 for my husband. We showed the waitress our room key showing we were staying next door & not driving. The whole evening she was short with us & in a hurry, but tried to understand - but they were not even busy. We were quiet, friendly and not doing anything wrong. The waitress just decided in her “opinion”, we had too much. Neither of us have ever been “cut off” before in our lives.
We live 1.5 hours away from the Litchfield IL location, but we love the pizza so much that we make the trip several times a year & stay next door at the Hampton hotel. My husband & I are 56 years old & never been so offended when we were told we are being cut off after 13 beers - 5 for me and 7 for my husband. We showed the waitress our room key showing we were staying next door & not driving. The whole evening she was short with us & in a hurry, but tried to understand - but they were not even busy. We were quiet, friendly and not doing anything wrong. The waitress just decided in her “opinion”, we had too much. Neither of us have ever been “cut off” before in our lives.
2024-05-18	G0*****	The pizza and food is great! We truly appreciate the team here. Everyone is very friendly. Shout out to Nancy our server she is always so positive, helpful and her kindness is amazing! She is a great reflection of the brand.
The pizza and food is great! We truly appreciate the team here. Everyone is very friendly. Shout out to Nancy our server she is always so positive, helpful and her kindness is amazing! She is a great reflection of the brand.