Maná

The Maná App has been developed to offer the most comprehensive service to all its policyholders.

With the Maná App, you’ll enjoy complete peace of mind and the best digital experience on your phone before, during, and after your trip.

• Before your trip: Create your travel itinerary, upload your reservations and documents, and check the status of your flights. Thanks to the Requirements Map, you can confirm the entry requirements for your destination and the requirements for returning to your home country. Save your insurance policies, and in case of cancellation, manage your refund directly from the app.

• During the trip: Request assistance with just one click, by phone, chat, or telemedicine service. Wherever you are and in your own language. Additionally, if you’ve experienced an incident, you can check what documentation you’ll need to gather and submit to process your refund.

• After the trip: Report your claim and track the resolution of each case in real time.

Through the Maná mobile app, we put the best digital experience right in your pocket, with all the features you need to enjoy comprehensive assistance and fast, simple claims management.

What can you do with the Maná App?

• You can create your travel itinerary, destination by destination, by uploading your respective accommodation or transportation reservations, any ID documents, health passports, or event tickets. You can also check the status of your flights.

• You can view all travel restrictions and entry requirements for your destination on our Requirements Map. You can also check the requirements for returning to your home country.

• Travel assistance with telemedicine. We help you avoid unnecessary trips to a medical center thanks to the new video consultation feature. Plus, you’ll receive any prescriptions and medical reports you need in electronic format. You can also request 24-hour assistance by calling from the app or using the built-in chat. No matter which type of assistance you use, you’ll avoid language barriers with direct communication in Spanish. Wherever you are, we’ll geolocate your position to manage the service as quickly and efficiently as possible, and we’ll track the assistance process in real time until you’re fully recovered.

• Store all your travel insurance policies so you always have all the information and terms at your fingertips.

• Integrated claims management to process incidents wherever and whenever you want. You can view the necessary documentation to manage the claim and upload documents directly by taking photos or uploading files.

• More streamlined, faster, easier: download the Maná App now.

Compatible with Apple devices running iOS 9 or later.