dumbchat

dumbChat

接駁多個通訊媒體 dumbChat能串接WhatsApp, Facebook Messenger, 網站Live Chat, WeChat, Instagram等多個渠道。亦支援多人同時登入處理多個渠道的查詢，集中於一個平台管理所有的對話，大大提省工作效率和客戶體驗更好。 Connect to multiple communication media dumbChat can connect to multiple channels such as WhatsApp, Facebook Messenger, Website Live Chat, WeChat, Instagram, etc. It also supports multiple users to log in at the same time to handle queries from multiple channels, and manage all conversations on one platform, greatly improving work efficiency and better customer experience.

群發廣播訊息 可以一鍵發送廣播訊息予過千客戶，可任意發送助你宣傳業務。亦解決了普通WhatsApp的問題，對方即使沒有加你為聯絡人，經系統發送訊息對方都會收到。而訊息内容更可設計個性化，令每個訊息都不一樣和客戶倍感親切。 Mass Broadcast Message You can send broadcast messages to thousands of customers with one click, and you can send them at will to help you promote your business. It also solves the problem of ordinary WhatsApp. Even if the other party does not add you as a contact, the other party will receive the message sent through the system. And the content of the message can be designed to be personalized, so that each message is different and more cordial to customers.

自動回覆 可設定關鍵字自動回覆，當觸發到關鍵字的時候系統便會即時自動回覆客人的訊息，可以分散處理查詢的工作，減少客服人手回覆的時間，從而提升工作上的效率。 Auto-reply Keyword automatic reply can be set. When the keyword is triggered, the system will automatically reply to the customer's message immediately, which can decentralize the processing of inquiries and reduce the time for customer service personnel to reply, thereby improving work efficiency.

委派對話 由於每個客服的崗位都不同，可因應每位客戶的需要而委派給相應的客服處理，能更有效地解決客戶的問題。亦可於系統設定客人第一次查詢時已自動委派給前線客服回覆。 Assign a conversation Since each customer service has a different position, it can be delegated to the corresponding customer service according to the needs of each customer, which can solve customer problems more effectively. It can also be automatically assigned to the front-line customer service when the customer's first inquiry is set in the system.