Altegio: business management

Do not recommend Altegio if you need to transfer data from another platform. Before payment, I was promised a full data transfer (including past and future appointments), but it turned out they only transfer names, phone numbers, and emails. This was crucial for me, and such promises were misleading. If you’re starting from scratch, it might work, but be cautious. The subscription fee was not refunded. Не рекомендую Altegio для тех, кому важно перенести данные с другой платформы. Перед оплатой мне обещали полный перенос базы данных (включая прошлые и будущие записи), но оказалось, что переносятся только ФИО, телефон и email клиентов. Это крайне важно для меня, и такие обещания были вводящими в заблуждение. Если начинаете с нуля, возможно, подойдет, но будьте осторожны. Деньги за подписку не вернули

I’m extremely disappointed with their service. Their customer support is terrible—they don’t provide clear answers to my questions and instead just send generic, scripted responses. It’s nearly impossible to get in touch with them; they don’t reply promptly, often taking a day or two (or more), and when they do respond, it’s never consistent. The system assigns multiple managers to a single client, and none of them seem to follow up on the issues or questions raised with previous managers. Setting up the system is overly complicated and time-consuming, requiring calls with their team to make it function properly. On top of that, all integration charges a commission for its usage, and the SMS notification service also takes a commission. Despite these costs, Altegio failed to refund me for unused services. I cannot recommend this system—it’s inefficient, unprofessional, and simply not worth the hassle.