Reviews of OUKU - OnlineShopping

By: SUNFLOWER MARKETING PTE. LTD.

List of user reviews and ratings for OUKU - OnlineShopping

Total ratings

4.50 (Rating count: 906)

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Review summary

Users praise OUKU for quality, fit, vibrant design, and helpful customer service, with strong value. Repeated negatives focus on shipping costs and delays, app/checkout instability, and occasional order fulfillment issues with refunds. Improvements in shipping economics, app reliability, returns process, and clearer membership access would raise overall satisfaction.

Pros

Consistent high quality and good fit across shirts, pants, and sweaters.
Excellent material and pricing; good value for the garments.
Reliable products that match posted descriptions and showcase new styles.
Excellent customer service and support when issues arise.
Easy-to-use app/site with straightforward browsing and checkout; vibrant colors and stylish designs.

Cons

Shipping costs are high and delivery can be slower than expected.
App stability issues and checkout navigation problems (crashes and circular loops).
Occasional orders not arriving and slow/refund processing for returns.
Returns experience/assistance can be difficult and sometimes problematic.
Membership links or some site features are hard to locate or use.

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User Reviews

Recent rating average: 4.70

All time rating average: 4.50

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1% (12)

Date	Author	Comment
2026-01-26	Vi*****	Keep up the good work
Keep up the good work
2024-08-02	Au*****	I didnt have high hopes for these online shorts but they were true to the picture and when I tried them on love the fit and the look and ordered 3 more pair
I didnt have high hopes for these online shorts but they were true to the picture and when I tried them on love the fit and the look and ordered 3 more pair
2024-06-17	Da*****	Every time I order I am never disappointed!!! Honestly the shirts and pants are all fantastic!
Every time I order I am never disappointed!!! Honestly the shirts and pants are all fantastic!