The Legend of Neverland

Well over a year ago, I alerted Neverland’s support team to a bug adversely impacting the in-game store in which purchases totaling 99¢ - $1.99 were deducted from my bank account, yet I never received the items I bought. For months, I was given the runaround by support who requested evidence via receipts (which I repeatedly provided in the form of screenshots detailing the charges) to absolutely no avail. Initially, they found issue with the screenshots I had sent and requested I send the receipts in a specific format complete with purchase ID. As such, I honored the request, yet responses in the following weeks ranged from mention of an in-game credit to flat-out pretending they never received anything from me. Even after submitting the documentation requested multiple times, an unknown agent briefly discussed the provision of an in-game credit with me yet made no mention of this in future conversations. Likewise, neither refund nor store credit were ever issued to me at any time. As a result, I bid the game good riddance and ultimately chose to never look back. Fast forward to yesterday, however, and I notice the game in my list of offloaded applications. Feeling the flood of nostalgia, I chose to redownload it, upon which I was greeted with a menu of special offers tailored solely for returning players that included packages ranging from $0.99 to - $100.00, so after much consideration, I initiated a purchase for 99¢. To my dismay, however, this — yet again — resulted in charges for items I never received, even when I attempted to process the charge a second time after mistakenly assuming an error may have resulted in no charge to my bank account. Yet, it did, and alas. Now, I am stuck with another infamous $2 loss on top of the previous $50+ I never received the items I purchased nor refunds for. In summary, this application solely provides me with items for purchases made totaling $3.99 or more. If I initiate purchases for any amount below this, the application steals my money and never delivers the items I bought. To make matters even more perplexing, reporting the issue merely results in support cherry-picking my receipts and giving me the runaround. It is for this reason that I have now come to the establishment that my choice to even redownload this game was very clearly a mistake. With that said, the developers clearly hold no interest in either issuing refunds or implementing a fix, as I have never received numerous items I paid for with no resolution in sight nor any regard for the initial report I took the time to file. Again, they have managed to steal money from me with very little effort, after which I have absolutely no doubt they are laughing it up all the way to the bank about. For this reason, I would sincerely like to thank the developers for reminding me of the very reason(s) I left this game in the first place and should never return again. Should you ever choose to do the right thing by providing me with that in-game credit you promised well over a year ago, I might reconsider my stance. Until then, however, I consider your actions blatant theft and will ensure others are warned to steer clear of making in-game purchases, as investing even a dime in this game is ill-advised until you choose to stop stealing from your own players, honoring the promises you make, and ultimately implementing a fix. I sincerely hope you will do the right thing. If not, I would not be surprised in the slightest if this game eventually fades away due to its developers’ own insatiable greed.

Best game I’ve played