Reviews of SUGARGOO"From China to Global"

By: Shenzhen Sugargoo Technology Co., Ltd App

List of user reviews and ratings for SUGARGOO"From China to Global"

Total ratings

3.30 (Rating count: 195)

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Review summary

Users praise Sugargoo for responsive support, helpful cross-border guidance, and fair shipping. However, repeated issues include app instability (crashes, white/black screens, login), slow or partial refunds, and broken search features. Some also report inconsistent customer service. Overall, strong service and shipping perception in some cases, but usability and refund reliability problems affect many users.

Pros

Responsive, knowledgeable, and quick customer service.
Helpful cross-border shopping assistant with personalized recommendations.
Fair shipping costs and generally reliable shipping.

Cons

App stability and login issues: frequent crashes/white or black screen on launch and sign-in problems.
Refund delays or incomplete refunds: reports of slow processing or not receiving full refunds.
Search functionality problems: search and image search not loading or not working.
Inconsistent customer support experience: some reviews mention rude behavior or support disappearing.

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User Reviews

Recent rating average: 2.90

All time rating average: 3.30

Upgrade to see all 49 reviews

49% (24)

Date	Author	Comment
2026-07-04	Ni*****	They charge wayyyyyy to much for shipping even with rehearsal shipping , It does come in time doesn’t take too long , It refunds quickly however they restrict way to many branded items I had to cancel my order losts of times due to the amount of money they expect for shipping even woth a lot of items or with a little amount of items , it’s legit tho
They charge wayyyyyy to much for shipping even with rehearsal shipping , It does come in time doesn’t take too long , It refunds quickly however they restrict way to many branded items I had to cancel my order losts of times due to the amount of money they expect for shipping even woth a lot of items or with a little amount of items , it’s legit tho
2026-06-07	Co*****	Seguridad , confianza y 100% método fácil
Seguridad , confianza y 100% método fácil
2026-05-10	ne*****	I love sugargoo! Ive ordered 3 hauls so far & theyve been amazing. Im so glad I came across this proxy. definitely keep package protection & even tho its more expensive, the 2 week ups option is worth it
I love sugargoo! Ive ordered 3 hauls so far & theyve been amazing. Im so glad I came across this proxy. definitely keep package protection & even tho its more expensive, the 2 week ups option is worth it
2026-04-28	la*****	I had a really bad time with the customer service team they said “if I weren't a customer service representative, I think I would have been even more rude”, I’ve been buying since 2024 and they were not like this before customer service now doesn’t have patience and treat really bad customers I will recommend orient digg
I had a really bad time with the customer service team they said “if I weren't a customer service representative, I think I would have been even more rude”, I’ve been buying since 2024 and they were not like this before customer service now doesn’t have patience and treat really bad customers I will recommend orient digg
2026-04-12	sa*****	So far I have lost $165 using Sugargoo in one year. Because one of the seller disappeared and they didn’t pursue them. $60. I lost $110 due to seizure. But I assume it was because of declaration because these are authentic Popmart items. There’s no way to claim them on your end. No seizure notices or nothing. Been 6 months. I fell victim to the gash returns. In the previous episode many years ago. I lost a pen pack through one of those legendary gash. Apparently my sea item ended up with a gash. I did not record anything as I am visually blind like it’s in camouflage. First offense why there was a bulge in the first place. They smashed my items to fit in the box. That bulge was the extension for the items. Which eventually ended up with a tear! And guess who was near the edge of that bulge. Apparently the seller shipped the items separately within the box. I voted for shipping box removal. Pure mistake. Apparently they don’t bag the boxes. And they decided not to bag the other figure and parts. They don’t use tape, the items were in a bubble bag. And guess what happened. This is a nendoroid so the item came dissembled. One of the wing parts just decided to go out the gash. Bounce out of it as that open, no closure, bubble bag contained the other figure. This is a $300 value item that I accepted at $65. With just him and the dragon. You know china value who are not like American. At the time I thought $100 was expensive. So I opted for the cheapest plan. I think what ups offers is you not open the box. I totally unboxed the whole thing. Because I am the blind who did not do visual inspections(more blind than anyone to do this) even close ones. This why many go for taping the whole box. Or I should have kept the shipping box for protection. But this my first time ordering a box with separate items. I did not know if they’ll not bag the items.
So far I have lost $165 using Sugargoo in one year. Because one of the seller disappeared and they didn’t pursue them. $60. I lost $110 due to seizure. But I assume it was because of declaration because these are authentic Popmart items. There’s no way to claim them on your end. No seizure notices or nothing. Been 6 months. I fell victim to the gash returns. In the previous episode many years ago. I lost a pen pack through one of those legendary gash. Apparently my sea item ended up with a gash. I did not record anything as I am visually blind like it’s in camouflage. First offense why there was a bulge in the first place. They smashed my items to fit in the box. That bulge was the extension for the items. Which eventually ended up with a tear! And guess who was near the edge of that bulge. Apparently the seller shipped the items separately within the box. I voted for shipping box removal. Pure mistake. Apparently they don’t bag the boxes. And they decided not to bag the other figure and parts. They don’t use tape, the items were in a bubble bag. And guess what happened. This is a nendoroid so the item came dissembled. One of the wing parts just decided to go out the gash. Bounce out of it as that open, no closure, bubble bag contained the other figure. This is a $300 value item that I accepted at $65. With just him and the dragon. You know china value who are not like American. At the time I thought $100 was expensive. So I opted for the cheapest plan. I think what ups offers is you not open the box. I totally unboxed the whole thing. Because I am the blind who did not do visual inspections(more blind than anyone to do this) even close ones. This why many go for taping the whole box. Or I should have kept the shipping box for protection. But this my first time ordering a box with separate items. I did not know if they’ll not bag the items.
2026-04-04	Ad*****	I was going to buy a item that costed only $19.84 but when I did the paying it said payment pending, I wanted to pay now which is what I pressed and then I checked the bank and it said I was charged twice.
I was going to buy a item that costed only $19.84 but when I did the paying it said payment pending, I wanted to pay now which is what I pressed and then I checked the bank and it said I was charged twice.
2026-03-15	su*****	I SPENT ALMOST 100 DOLLARS ON SOMETHING THAT COSTED 20. I UNDERSTOOD AT FIRST BECAUSE YEA U HAVE TO SHIP IT BUT IN THE END IT NEVER LEFT CUSTOMS AND YOU ONLY REFUNDED ME 15 DOLLARS? THANKS A LOT. DO NOT GAMBLE WITH THESE PEOPLE BECAUSE YOU LOSE 2X THE AMOUNT OF MONEY YOUR ORDER COSTS EITHER WAY.
I SPENT ALMOST 100 DOLLARS ON SOMETHING THAT COSTED 20. I UNDERSTOOD AT FIRST BECAUSE YEA U HAVE TO SHIP IT BUT IN THE END IT NEVER LEFT CUSTOMS AND YOU ONLY REFUNDED ME 15 DOLLARS? THANKS A LOT. DO NOT GAMBLE WITH THESE PEOPLE BECAUSE YOU LOSE 2X THE AMOUNT OF MONEY YOUR ORDER COSTS EITHER WAY.
2026-02-19	we*****	known scammer proxy if they have you refund bc it’s sold out they won’t pay out the full thing use paypal when using them so you can chargeback easy peasy
known scammer proxy if they have you refund bc it’s sold out they won’t pay out the full thing use paypal when using them so you can chargeback easy peasy
2026-02-01	Ni*****	Honestly I’ve ordered a lot of reps from china from pandabuy and dhgate and other sites, and I gotta say sugargoo is pretty good, I was very nervous about my package getting seized by customs or something else but it didn’t thankfully, and the customer support is good, website has good batches for jordans and other designer clothing, overall 10.0.
Honestly I’ve ordered a lot of reps from china from pandabuy and dhgate and other sites, and I gotta say sugargoo is pretty good, I was very nervous about my package getting seized by customs or something else but it didn’t thankfully, and the customer support is good, website has good batches for jordans and other designer clothing, overall 10.0.
2026-01-09	Bd*****	I was wondering why I don’t put my address in for shipping and it makes me go straight to payment
I was wondering why I don’t put my address in for shipping and it makes me go straight to payment