Reviews of Wake Up Call Coffee

By: Wake Up Inc.

List of user reviews and ratings for Wake Up Call Coffee

Total ratings

4.20 (Rating count: 75)

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Review summary

Users repeatedly report login problems and funding/gift card friction, while praising the app for showing weekly specials and allowing digital gift cards. The main issues are sign-in failures, limited or removed top-up options, lack of in-app gift card balance management, and the absence of order-ahead in updates. Overall, the app offers useful features but reliability and gift card/funding workflows need improvement.

Pros

In-app access to weekly specials and new menu items.
Digital gift card support, reducing the need to carry physical cards.

Cons

Login/sign-in issues and server errors causing account access problems.
Inconsistent or removed funds top-up and Apple Pay reloading functionality.
Gift card management is limited or unavailable in-app (balance viewing, adding gift cards).
Order ahead feature missing or not available in the updated app.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.20

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4% (3)

Date	Author	Comment
2026-05-30	Sa*****	Was told we have to use the app now instead of our phone number to redeem drinks. Got the app. Glitches out and doesn’t work half the time. Asked about the app to a worker who knew nothing about the app and doesn’t use it which wasn’t helpful now that it’s mandatory to use for points. Want to give my business but am being held back by these glitches.
Was told we have to use the app now instead of our phone number to redeem drinks. Got the app. Glitches out and doesn’t work half the time. Asked about the app to a worker who knew nothing about the app and doesn’t use it which wasn’t helpful now that it’s mandatory to use for points. Want to give my business but am being held back by these glitches.
2026-05-29	Da*****	Can’t get into the new app, says email/password is incorrect, won’t send a link to reset. Emailed customer support twice and no response.
Can’t get into the new app, says email/password is incorrect, won’t send a link to reset. Emailed customer support twice and no response.
2026-05-08	Ic*****	With whatever update has gone through, I can’t login to my account and I can’t use my free ones. I never get a response from the “change password”, but I shouldn’t need too anyway since my account is the same since Roasters.
With whatever update has gone through, I can’t login to my account and I can’t use my free ones. I never get a response from the “change password”, but I shouldn’t need too anyway since my account is the same since Roasters.