Features & Capabilities

Citi Authenticator is a secure mobile authentication app designed for Citi workforce to simplify and protect access to Citi services.

It enables fast, easy sign-ins with strong authentication, helping reduce password risk and improve enterprise security across Citi services.

User Growth & Download Statistics

By:
Citibank
Rating:
2.40
(89)
Version:
2.4.0 Last updated: 2026-03-13
Version code:
882994593
Creation date:
2022-02-23
Compatible devices:
Size:
46.99MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-12
Compare stats and ranking:

Ranking

Contact the developer

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Developed by:
Citibank
Apple Apps Store
https://apps.apple.com/us/app/citi-authenticator/id1607176755

User Reviews

Users report update-induced instability: the Citi Authenticator crashes or won't open after iOS 18.4, leaving many unable to log in and work remotely. This has persisted for multiple reviews, with some indicating no communication or ETA for fixes from Citi. A smaller subset still praises the app's ease of use and long-term reliability when it functions. Overall, the dominant theme is update-related downtime and insufficient developer responsiveness, though the app is still valued for straightforward use when it is working.
Pros
  • Easy to use and user-friendly.
  • Long-standing reliability for some users (used for years with no issues).
Cons
  • Crashes or won’t open after iOS 18.4 update.
  • App becomes non-functional or cannot log in after updates.
  • Poor or missing communication/fix timeline from Citi after issues.
Recent reviews
App has been non functional for 2 weeks with no resolution. Can’t even get past the username and password page.
by EW*****, 2025-12-30

Never works for me.
by vi*****, 2025-12-02

I don’t understand the low ratings for this app. I have been using it for years and never had an issue with it.
by Li*****, 2025-03-27
View all user reviews ›

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